See yourself at Twilio

Join the team as our next Yield Manager within our Messaging Exchange business unit.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio is looking for Yield Managers as part of our newly created Yield Management team for Messaging Exchange. You will be directly responsible for Twilio customers’ business outcomes by owning profitability through cost/quality performance optimization across all Twilio routing products. This role is highly cross functional, with deep integration with product management, Supply/Demand Sales, and customers. Experience from high analytical and real-time decisions industries is required, preferably in the global messaging industry. 

Responsibilities

In this role, you’ll:

  • Own Twilio customers’ business outcomes by driving cost/quality performance across all Twilio Routing products (Bespoke, Compass, Compass Basic OTP, Wholesale). 
  • As the owner and expert for a set of countries, you will develop, drive, and execute routing product strategies to deliver optimized margin and gross profit results. You will be accountable for the performance and take actions according to analysis outcomes
  • You will define customer needs, including segmentation and performance criteria
  • Partner closely with Messaging Exchange teams (Supply/Demand Sales) to identify new opportunities to maximize performance and profitability 
  • Serve on a cross-functional account team with representatives from product, finance, sales, messaging operations, and our delivery teams
  • Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply.

If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • 5+ years of combined experience in Global Telecom, A2P Messaging industry, leading quantitative, highly analytical products or projects for their customers. 
  • Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
  • High analytical mindset, with ability to manipulate large data sets to maximize market driven results and financial outcomes
  • High Entrepreneurial mindset with appetite to define, lead and execute strategies across multi-projects
  • Comfortable working in a fast-paced environment with multi-tasking ownerships
  • Strong financial reporting and forecasting skills of key metrics
  • Excellent verbal and written communication skills
  • Bachelor’s Degree or equivalent years’ of experience.

Desired:

  • Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms
  • Domain expertise from a highly quantitative industry such as Investment Banking, Corporate Procurement 
  • Software, SaaS, CPaas or PaaS experience

Location 

This role will be based in our Singapore, Tokyo, Hong Kong offices; or remote home locations. You will enjoy our incredible perks: catered meals, ergonomic desks, massages, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, we know this is a marathon not a sprint; that builds an inclusive culture where we want all of our people to be comfortable and thrive.  We seek out people who live by our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

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