See yourself at Twilio

Join the team as our next Support Enablement Trainer

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This is an exciting opportunity to join a dynamic, growing training and enablement team that is responsible for onboarding and upskilling new Twilions in Customer Support on topics such as Twilio’s products, support processes and tools, and soft skills. You will work with a team of instructional designers as well as stakeholders within support to assess organizational needs, contribute to the design and development of training materials, and deliver quality training to Support Twilions. 

Responsibilities

In this role, you’ll:

  • Deliver virtual and in-person instructor-led training to new hires and existing employees on Twilio products, support processes and tools, and soft skills
  • Partner with enablement team members and support management to assess training needs and design training approach
  • Create and maintain curricula (course outlines, instructional presentations, training aids, assessments, and facilitator guides)
  • Contribute to the effective development, coordination, and presentation of training for Support organization employees 
  • Evaluate the effectiveness of training programs and provide feedback to management 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • 3+ years of experience either leading instructor-led training or supporting Twilio’s products
  • Strong interpersonal, presentation, and verbal and written communication skills
  • Ability to quickly learn and implement new and complex ideas, relay those concepts to others, and apply the knowledge to real-life scenarios
  • Strong organizational, planning, project management and problem resolution skills
  • Ability to solve problems independently as well as collaborate with colleagues to achieve needed results
  • Ability to remain agile in a fast-paced, constantly changing environment

Desired:

  • Learning and development, information technology, or related education and experience 
  • Experience in designing, developing, and delivering instructor-led training programs or working with Twilio’s products

Location 

This role will be based in our Bengaluru, India office. 

Less than 25% travel is anticipated (domestic and international). These trips may range from several days to weeks at a time, depending on training requirements.  

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

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We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

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