See yourself at Twilio

Join the team as our next GTM Business Systems Manager.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to help drive the applications landscape, lead a team of analysts/admins, and deploy processes and organization to increase the team’s effectiveness

The Business Systems Manager will be a leader on the Business Systems team responsible for managing the operational support, maintenance, and enhancements of Salesforce and associated integrated applications. This person will lead a small team of analysts/admins to partner with senior business stakeholders to develop strategic roadmaps and ensure that applications are aligned with business needs. The role combines strategic responsibilities, process improvement and in-depth hands-on technical expertise to drive application innovation across the company.

Responsibilities

In this role, you’ll:

  • Manage and coach a small team of analysts/admins  

  • Manage and develop support processes and policies across applications; guiding resolution of incidents, maintenance, and enhancement requests raised by end users

  • Oversee bi-weekly release cycles, backlog grooming, Jira triaging and user acceptance testing; lead team stand-ups and sprint close/kickoff meetings     

  • Serve as a team steward to implement, evangelize, and support processes and Business Systems delivery methodology; contribute to continuous efforts to improve processes that increase efficiency and quality of service    

  • Manage 3rd party vendor relationships, license procurement, and renewal meetings  

  • Partner with business stakeholders in prioritization and ensuring alignment of business objectives/BPMs to their requests

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • Bachelor’s degree in computer science, business, or related field and/or equivalent combination of education and experience

  • 4+ years of experience implementing, configuring and managing Salesforce (and related tools)

  • 2+ years of people management experience preferably in a GTM systems environment

  • Experience leading application implementations utilizing Agile delivery methodology (using Jira)

  • Excellent verbal and written communications with ability to effectively communicate at multiple levels in the organization 

Desired:

  • Multiple Salesforce certifications

  • PMP or related project management certifications 

Location 

This role will be based in our San Francisco, CA OR Denver, CO office (OR remote/hybrid OK)

Approximately <5% travel is anticipated

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

  • The estimated pay range for this role, based in Colorado, is $87,360.00 - $124,800.00

  • Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

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