See yourself at Twilio

Join the team as our next Japan Communications Manager. 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to help drive the ongoing expansion of our regional communications function and amplify the Twilio story to a wide range of audiences from developers to the largest enterprises. 

The person in this role will join a growing global communications function, building thought leadership for Twilio, highlighting the astounding innovation being carried out by Twilio’s customers in Japan, and engaging audiences with compelling and relevant storylines. Reporting to the APJ PR Director, this position will play a pivotal role in supporting Twilio’s Japan go to market strategy, and making Twilio as relevant in Japan as it is in San Francisco.   

Responsibilities

In this role, you’ll:

  • Define and execute on the PR and AR strategy and plan for Japan and potentially other markets in Asia Pacific

  • Manage Twilio’s PR agency partner to deliver a relevant, impactful and appropriate localised PR programme that supports Twilio’s business objectives and go to market plan

  • Create campaigns and content to drive press and analyst programmes

  • Identify, train and support local spokespeople in delivering Twilio’s messaging

  • Work alongside other members of Twilio’s regional and global PR teams to ensure target metrics are monitored and met

  • Partner with marketing teams to create and execute integrated campaign and activity plans

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • 6-8 years of technology comms experience, including working in an international communications environment; time spent in-house would be preferred

  • Significant experience across public relations and analyst relations, with a solid understanding of social media, internal communications

  • Significant experience in partnering with executive stakeholders

  • An understanding of the technology and business media and analyst landscape in Japan, and at a very high level across Asia Pacific

  • Outstanding written skills, great verbal communication skills, in both Japanese and English

  • The ability to think on your feet, and to digest information quickly to determine the appropriate way forward, breaking through technical jargon to deliver relevant, appropriate and impactful messaging

  • Experience in building surveys, reports, press releases, blogs, briefing materials, messaging documents, media commentary/articles, customer stories and other communications campaign content

  • The ability to develop relationships at all levels of an organisation

  • Experience with communications measurement tools and a passion for demonstrating the impact of communications programmes

Desired:

  • Additional Asian languages, both spoken and written, would be advantageous

  • Experience in crisis communications, social media 

Location 

This role will be based in our Tokyo office. 

Approximately 10% travel is anticipated, within Asia-Pacific and to the US.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

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