See yourself at Twilio

Join the team as our next DATA QUALITY MANAGER 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

 

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to manage and grow a team of passionate data quality analysts and collaborate with Tech Leads, Product Managers to develop clean and accurate data needed by anti-fraud/ anti-abuse systems.

The Data Quality Manager will also be responsible for defining data quality and management best practices and work to embed them within the organization for long-term success.

Responsibilities

In this role, you’ll:

  • Manage employee career development by providing coaching and mentoring to junior data quality analysts while guiding senior contributors to maximize their potential. Provide continuous performance feedback, collaborate with employees on their objectives and provide a clear path for progression through personal development plans.
  • Serve as a first level of contact for the DQ Analysts when they encounter issues/challenges with operations teams.
  • Collaborate on roadmaps with Product Managers and Tech Leads to ensure the team has clear direction and priorities. Ensure there is cross-training and a healthy balance between automation and deliverables.
  • Serve as the DQ analyst team’s Scrum Master, breaking down roadblocks as well as managing communications with stakeholders and dependent teams. Create a culture of continuous improvement through retrospection.
  • Develop and manage training materials, data labelling run-books and various data governance modules. 
  • Provide analytical support to Engineering and Product Management by publishing Excel/QlikView/QlikSense reports. 
  • As a member of the Engineering Management team, foster leadership principles and behaviors throughout the organization to groom the next generation of leaders.
  • Act as an ambassador for Twilio, recruiting and motivating top talent.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

 

Required:

  • Bachelor's / Master’s degree from reputed University in Computers, IT or equivalent
  • 8+ years of experience in Data Quality Management projects with hands-on experience in relevant technologies like Informatica or equivalent ETL tools, SQL or PL/SQL; 6+ years and a Master’s degree
  • Experience of creating processes and delivering services by using tools such as data mapping, data and business flow diagrams
  • Experience of training staff on the use of good business process and the technology used to deliver process (from an end user perspective)
  • Excellent analytical skills with experience in creating reports and dealing with large volume of data
  • Good understanding of Master Data and Data governance concepts 

Desired:

  • Excellent written and verbal communication skills (for internal liaison and influencing). 
  • GDPR knowledge.

 

Location 

This role will be based in our Bangalore, India office. Approximately <10% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

 

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!


If this role isn't what you're looking for, please consider other open positions.

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

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