See yourself at Twilio

Join the team as our next Lead Software Engineer in the Platform Engineering group. 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio is hiring Software Engineers for a technical leadership role in Platform Engineering to oversee the operation of Twilio’s worldwide services and infrastructure to meet high-availability, scalability, quality, and reliability goals. You will lead the team in a technical role, including developing automated tooling and operational capabilities to enable real-time, low-latency services for next-generation communications infrastructure worldwide.

Responsibilities

As an Engineering Lead in the Platform Engineering team, you will live the Twilio Magic values:

  • BE AN OWNER: You will guide development, deployment, and operations of Twilio’s worldwide services based on Twilio standard procedures and guidelines towards 24x7 availability, with high-performance, scalable, and zero-downtime releases in our AWS environment
  • WRITE IT DOWN: You will craft best practices as runbooks and standard operating procedures to share knowledge goodness across teams
  • DRAW THE OWL: We still have problems we haven’t even thought of! You’ll need to recognize gaps in systems, services, and processes to achieve ultimate success
  • EMPOWER OTHERS: You have the desire to collaborate across teams on best practices to build, test, and operate services at scale

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • Strong sense of ownership over the success of your products/services. If you notice a risk/issue, find a resolution
  • Wear the customer's shoes. Take the time to fully understand their needs, then design considerate solutions to support them
  • Empower your coworkers through clear communication, documentation and on job training
  • Skilled at defining a roadmap, collaborating across multiple global teams, and guiding development, configuration, deployment, and operations of new regional infrastructure for Twilio’s platform
  • Proficient in building Devops tools and frameworks, with an understanding of continuous deployment processes
  • Ability to think at scale, bringing a focus on continuous delivery methodologies from design through deployment and operations 
  • Experience building and managing systems with tools such as Kubernetes, Chef/Ansible/Puppet, Kafka, Docker, and Terraform
  • Bachelors/Masters degree required, or equivalent experience

Desired:

  • Depth of operational experience in complex distributed systems, including defining, measuring, and monitoring SLO/SLAs towards high-availability and reliability goals
  • Experience operating large-scale Java-based systems and media services in production across multiple regions or data centers in a cloud platform or enterprise-scale environment
  • 5+ years of experience, including 2+ years leading a team in a DevOps/SRE environment 

Location 

This position will be located in our Atlanta office. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

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Twilio is proud to be an equal opportunity employer

Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@twilio.com

 

USA - Self-Identification of Demographic Information

Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender, race and ethnicity, sexual orientation, gender identity, and veteran status. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

Your responses to this survey will also help Twilio live up to our commitment to build inclusive teams that reflect the communities we serve. Responding is completely optional and voluntary and does not affect your standing as a candidate.  Whatever your decision, it will not be used for the purposes of any employment decision. However, we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment. Any information you do provide is anonymized and stored separately from your application in a confidential file, and the information cannot be viewed by your interview team or hiring manager at any time.

We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

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