​​See yourself at Twilio.

Join the team as a Sales Director, Japan

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has modernized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and innovators to help fuel our growth momentum.

About the job

Twilio is growing rapidly and is looking for a seasoned Sales Director for Japan to support the continued growth of Twilio. This person will lead, mentor, and scale a team of full-cycle account executives, who are passionate about onboarding new prospects across Japan.

This individual will also be responsible for driving the execution of Japan GTM programs, driving sales growth, supporting broad enablement activities, forging strong partnerships with a team of cross-functional leaders, and supporting regular inspection and iteration of sales motions.

If you are a sales leader wanting to be part of a team that is revolutionizing the way businesses engage with their customers, are customer-obsessed, and are an evangelist at heart, we want you to consider joining us!

You believe deeply in building an inclusive and anti-racist environment, allowing employees from all backgrounds to contribute, grow, and prosper. As a senior leader in Japan, you must be a visible advocate and champion for Twilio’s values, the Twilio Magic, help build Twilio’s brand as an inclusive and diverse employer both internally and within the communities of our Hubs. You must believe that a diverse team, from the top down, allows all employees to achieve their full potential and as a result will allow Twilio to reach our goals, collectively.


We get many highly-qualified prospects every day from corporations already interested in using our platform. Prospects come in via phone, email, and our self-service product. You will employ a selling methodology to drive these leads through a high-velocity pipeline.

  • DON’T SETTLE: Execute against all phases of your pipeline, progressing deals through the sales cycle towards closing business.
  • EMPOWER OTHERS: Lead a team of AEs and manage the day-to-day operations that come along with it. Hire and retain top diverse talent, and be passionate about their success and career progression.
  • BE AN OWNER: Conduct weekly 1:1's with each team members. Provide tactical and strategic deal guidance, training, and career development. 
  • DRAW THE OWL: Work with GTM teams to craft region-specific campaigns and motions.
  • DON’T SETTLE: Help your team build and progress pipeline, work across functions like finance, marketing, and product to close complex deals.
  • RUTHLESSLY PRIORITIZE: Ensure your team maintains accurate and up-to-date CRM information. Run weekly forecast calls with both your team and up to management. Ability to balance challenging priorities and lead multiple projects/deals at the same time.
  • WEAR THE CUSTOMER’S SHOES: You embrace a solution-oriented approach to selling, ensuring your customers receive value from the products they buy from you.
  • NO SHENANIGANS: Ethical. Hands on. Passionate. Persistent. Creative.
  • WRITE IT DOWN: World-class interpersonal and communication skills. You have the ability to thoughtfully make sophisticated contractual, technical, and financial details sound simple.


Twilio is looking for a leader who lives the Twilio Magic and has a consistent track record, looking to grow their career in the fast-growing cloud market. They also have:

  • 4+ years of sales and GTM leadership experience in Mid-Market and/or Enterprise software with a consistent track record of success.
  • Demonstrated track record of closing full-cycle deals and leading high-value existing customers within a platform or SaaS company.
  • Knowledge in new economy use cases as well as traditional B2C engagement tools and models.
  • Customer-focused, metrics-driven, embraces a consultative sales philosophy. Passionate about helping their team succeed.
  • Credible and capable mentor to Account Executives. Success in leading and building strong ‘virtual’ sales teams. Understand how to develop your team to deliver more than they may think is possible.
  • Comfortable allowing your team to be Owners of their own business. Sometimes this means giving them autonomy and trusting their decisions, but stepping in and mentoring when needed.
  • Hands-on approach to problem solving. Always ready to work opportunities directly alongside your team when needed.
  • A world-class communicator. Confident in influencing and engaging with an experienced audience including C-level executives.
  • Comfortable acting as the “executive” in your reps’ deals, which entails talking at a strategic level, acting as a sponsor for both the rep and the customer, and making the hard decisions when needed.
  • Native Japanese speaker and business-level English.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


This position is located in our Tokyo, Japan offices or it could be remote.

COVID permitting, you will be traveling at least 25% per month for this role visiting customers on-site and occasional visits to corporate for meetings. We employ diverse talent from all over the world and we believe phenomenal work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well-being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

What we offer

There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings and benefits vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Apply for this Job

* Required


International - Self-Identification of Demographic Information

Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

Your responses to this survey will also help Twilio live up to our commitment to build inclusive teams that reflect the communities we serve. Responding is completely optional and voluntary and does not affect your standing as a candidate.  Whatever your decision, it will not be used for the purposes of any employment decision. However, we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment. Any information you do provide is anonymized and stored separately from your application in a confidential file, and the information cannot be viewed by your interview team or hiring manager at any time.

We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

Voluntary Self-Identification of Gender