See yourself at Twilio

Join the team as our next Senior Director of Engineering, Voice

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

We believe that communication should be at the heart of every product and customer experience. One of the most natural ways we communicate as humans is via voice. We believe in the power of voice to intimately connect us. The Voice team is on a mission to ensure that voice interactions strengthen human relationships in our global economy. This position will help us innovate further and make it effortless for all organizations to create delightful voice experiences that make every one of their customers feel valued and understood. 

We are looking for an inspiring Engineering Leader that can lead global engineering teams in developing, innovating and launching products at scale. We need someone to partner with product management on roadmap development, articulating the voice story internally and externally, shaping a long-term strategy and vision, and driving execution.

As the most senior engineering leader on the voice team, you will build alliances with partner teams and champion operational excellence throughout the company. You will continue to build world-class teams that can build quickly and intelligently.

You will report to and serve as a business partner to the Voice Business Unit General Manager and support the 2nd highest grossing product line at Twilio.

Responsibilities

In this role, you’ll:

  • WEAR THE CUSTOMER’S SHOES and deliver engineering plans and architecture for our voice products. 
  • You will give an experimentation framework to our product leaders to ensure we are able to deliver the best possible solutions for our customers.
  • EMPOWER OTHERS and help employees grow through career development, coaching, and mentoring while guiding senior contributors to maximize their potential. You'll provide a clear path for progression through personal development plans, defining goals, performing evaluations, and collaborating with employees on their objectives.  Most of all, ensure employees are having fun with their work.
  • BE AN OWNER and own, operate, and maintain your team’s services. Employ Agile methodologies to continuously deliver value to customers. Enhance and maintain a rotating on-call incident escalation and response process.
  • DRAW THE OWL as a leader of a critical part of Twilio’s senior engineering team and contribute to Twilio’s overall voice strategy
  • NOT SETTLE and collaborate on roadmaps with Product Managers, Architects, and Tech Leads to ensure the organization has clear direction and priorities related to performance metrics that track business performance.
  • BE INCLUSIVE and act as an ambassador for Twilio, recruiting and motivating top talent.

 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

 

Required:

  • 10+ years of people management experience, building and leading high performance diverse engineering teams in a fast paced, dynamic environment.
  • Experience with large high throughput low latency distributed cloud-based systems.
  • Hired and mentored engineers, architects and engineering managers.
  • A data driven approach to decision making with clear understanding of good input and output metrics and the mechanisms to support them.
  • Passion for engineering hygiene and operational excellence.  Demonstrated experience leading an engineering organization that delivers.  
  • The ability to help your team understand and stay focused on the customer and business outcomes.
  • Excellent communication and interpersonal skills, ability to be personable yet persistent.  You are able to articulate the “why” for a team’s priorities and the customer impact.
  • Bachelor's degree or equivalent experience. 

Desired:

  • Experience aligning business and engineering initiatives to promote technical excellence, innovation and engagement.
  • Solid understanding of agile methodologies, continuous integration, and test and deployment automation.
  • The ability to distill complex and ambiguous situations into aligned priorities with actionable plans for your team. 
  • Ability to continuously improve quality through metrics-based defect tracking, coaching and development of engineering team members.
  • Master’s degree in computer science
  • 5+ years of experience building telecom/real-time cloud-based communications systems

Location 

This role will be based in our San Francisco or Denver office. 

Approximately 15% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

  • The estimated pay range for this role, based in Colorado, is $200,880 - $251,100. Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. 

 

 

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Twilio is proud to be an equal opportunity employer

Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@twilio.com

 

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender, race and ethnicity, sexual orientation, gender identity, and veteran status. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

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We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

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