See yourself at Twilio

Join the team as our next Senior Solutions Engineer.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Have you got a knack for explaining technical concepts? Do you want to work closely with big name companies to solve some of their toughest problems? We’re looking for a Senior Solutions Engineer who loves teaching people, solving problems, and wants to be a major factor in adding to the list of our biggest customers. You’d be joining a team of talented engineers that love open-source, supporting their community, and making life easier for people. We care deeply about our users and partners, and we judge ourselves on how well we serve them. 
 
You will be responsible for partnering with our Account Executives by removing technical and business related obstacles in front of a sale, advocating for customer interests to relevant internal teams, and creating compelling technical content. You get excited talking to engineers and also know how to distill technical concepts to C-level executives, all with the main goal of closing deals
We are here to make life easier for our customers and to leave them with the wow” feeling of having solved integration, data management and analytics issues with ease, style and class.

Responsibilities 

  • Understand and qualify customers' goals and effectively articulate Segment's ability to meet these goals
  • Gain and maintain a deep understanding of and document the customers' architectural solutions/environment
  • Work in concert with the Enterprise Account Executives to build and adapt sales strategies and drive towards successful sales into F500 companies
  • Assist in Sales stages such as opportunity qualification, demonstrations, Proof of Concept presentations (POC), RFP responses & business justification in a technical pre sales capacity
  • Ensure the success of customer POCs through effective management of success criteria, planning and execution 
  • Distill and advocate customer interests, needs and product feedback to Product Management, Engineering, Marketing and Sales
  • Maintaining awareness of internal roadmap and new product features to evangelize with customers and their feedback to Segment product management and engineering groups
  • Continuously learn and update skills and keep aware of industry trends in the integration and data management space

Requirements 

  • Obsessed with solving customer problems
  • Fluent French speaker
  • Passionate commitment to closing sales deals
  • 5+ years of experience in a sales/solutions engineering role, with a record of top performance in the B2B SAAS space for enterprise accounts
  • Bachelors degree in Engineering, Computer Science, MIS or a comparable field is preferred
  • A firm understanding of enterprise integration methodologies, best practices and API architecture
  • Strong technical background with hands on professional or personal experience many of the following areas: 
    • Web development, mobile development, device platforms & architectures, ETL concepts and workflows, high availability systems and business continuity, message queuing patterns,Batch operations and pipeline design
  • 3+ years development experience in one or more of the following languages:
    • Java, Javascript, Ruby, Go, Node, Python
  • SQL development and optimization, Data warehousing, relational database architecture and data modeling with some of the following: 
    • MySQL, PostgreSQL, Redshift, BigQuery, Spark, Hadoop
  • Ability to travel 25% to 50%
  • Superior organizational skills working with multiple customers and have the ability to switch context quickly throughout the day with various competing demands
 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

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