See yourself at Twilio

Join the team as our next Technical Project Manager New Grad.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

 

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to support Twilio’s Services team in EMEA, which spans Professional Services, Customer Success and Customer Support. As a New Grad Technical Project Manager you will be supporting our dynamic and collaborative team in cross-functional internal projects that help Twilio move the needle on improving the experience for our customers. With its strong technical focus, this role is valued as a cornerstone to our success and growth. You will also be joining a diverse community composed of outstanding business partners of all levels, providing a unique opportunity to develop your managerial skills and experience and to help others to do the same.

Reporting to the Program Management Lead, EMEA, this position is crucial in supporting Twilio’s ability to deliver an amazing experience to customers. 


Responsibilities

In this role, you’ll:

    • Have a deep sympathy and understanding for the challenges our customers in EMEA face and work alongside internal teams to identify challenges and opportunities for improvement. 
    • Strong ability to analyze data and trends from Services teams and voice of the customer surveys to provide key findings to internal stakeholders, dig into the technical details with various stakeholders and drive change/actions based on the feedback.
    • Coordinate internally to suggest and lead improvements and solutions for challenges faced by customers to move the needle forward on improving NPS and touchpoint experience scores across the EMEA Services organisation.
    • Own all technical project parts related to improving the customer experience including strategy formation, developing business cases, technical project execution, partner communication and collaboration, project plans, timelines, and artifacts.
    • Interact extensively across all functional teams within Twilio. 
    • Ensure consistent exercise of appropriate judgment and discretion in evaluating opportunities to improve customer’s experience, conducting analysis alongside customer operations and working with the EMEA leadership team to resolve projects and priorities.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • To work towards a BS, MS, or PhD degree 
  • To have a keen interest in technical project management 
  • Ability to understand complex technical issues and explain to product and engineering organizations
  • Ability to distil complex technical issues into terminology understood by non-technical audiences
  • Have a hungry entrepreneurial and "can do" spirit, as evidenced by successful interest in learning project management methodologies and frameworks (Scrum, Agile)
  • Ability to balance multiple challenging priorities in a fast-paced environment
  • Ability to optimally communicate across all levels of the organization from engineers to executives with a high level of integrity and a desire to assist your team - you can be flexible as this office scales.
  • Ability to build logical views of project sequence and dependency to orchestrate work across multiple teams and track global view of program risks/ issues/ dependencies
  • Skills in delivering verbal and written communications to internal customers that demonstrate an ability to accurately convey information and a sensitivity to the internal customer's experience
  •  

Location 

This role will be based in our Dublin, Ireland office. Approximately 10% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

 

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

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