See yourself at Twilio

Join the team as our next Flex Platform Staff Software Developer Engineer in Test. 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio is growing rapidly and seeking a Staff Software Developer Engineer in Test in the Flex Business Unit. Flex, the first fully programmable cloud contact center, is a product that integrates both native Twilio services as well as serving up a pluggable infrastructure that allows partners and customers to extend and customize the product  for their unique needs. As Staff Software Engineer in Test in the platform team, we make Flex reliable for customers and efficient for engineers.

As a Staff Software Developer Engineer in Test, you and your team will drive test framework design and automation and build our platform capabilities in test as we expand into multiple tenancies and regions. Additionally, you’ll have the opportunity to influence and implement architectural solutions that will enable us to achieve our goal of being the world’s most trusted communication platform. Not only will you be responsible for tackling some of the most complex and exciting technical problems in the industry, you will also be working across the product scope based on priority need and work directly with others to provide advice and guidance on implementation approach, engage in cross-team technical discussions, build relationships across architecture and engineering that help resolve bottlenecks and provide the best production solution. 

Responsibilities

As a Staff Software Developer Engineer in Test on the Flex Platform team:

  • Develop common tools and reusable test components and frameworks based on Twilio Platform
  • Enhance automation test framework for better traceability, more actionable analysis and smarter decisions 
  • Develop ability to measure and report on software health and release quality
  • Develop plan and execute resilience engineering testing 
  • Bring your unique perspective that challenges the team to think about resiliency, operability, and scalability
  • Develop simple solutions independently and with team members
  • Help define, break down and prioritize work in partnership with team
  • Works independently to troubleshoot/determine resolution for issues in your team's domain
  • Follow Twilio engineering processes
  • Interface with other teams, be a point of contact for technical systems your team owns
  • Build relationships with peers across teams
  • Participate in design meetings and Agile ceremonies
  • Be responsible for documentation of projects you work on

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • 8+ years of software development experience in a modern programming language (Go, Python, Java, Ruby, or C++)
  • Perform thorough and thoughtful code reviews for lower-level engineers in order to help level them up through their engineering career journey
  • Help drive technical decisions for your functional domain
  • Evaluate new technologies that could be brought to bear to solve Twilio’s technical challenges as they arise
  • Help resolve technical issues/blockers as a developer on the team
  • Work with teams across the company to troubleshoot/determine resolution for complex issues
  • Work with Engineering Managers and Product Managers to understand priorities and roadmap
  • Champion good engineering habits (development techniques, TDD, security, and tech debt balance, agile habits) within your team
  • Document projects you and your team work on 

Desired:

  • Excellent written and verbal communication skills.
  • Ability to influence and build effective working relationships with all levels of the organization.
  • Are passionate about enabling other developers and driving teams to efficient decisions
  • Build relationships with key engineers in your focus area

Location 

This role will be Remote in USA. No travel is required.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

  • The estimated pay range for this role, based in Colorado, is $116,312.00 - $166,160.00.
  • Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Important COVID-19 Guidance (For candidates applying to roles in the United States):

To comply with Executive Order 14042, all Twilio employees working in the U.S. are required to submit proof of vaccination for COVID-19 unless they qualify for a medical or religious accommodation / exemption. Employees onboarded after January 4, 2022 must submit proof of vaccination or receive approval for an exemption prior to their Twilio start date.   

Apply for this Job

* Required

  
  


Twilio is proud to be an equal opportunity employer

Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@twilio.com

 

USA - Self-Identification of Demographic Information

Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender, race and ethnicity, sexual orientation, gender identity, and veteran status. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

Your responses to this survey will also help Twilio live up to our commitment to build inclusive teams that reflect the communities we serve. Responding is completely optional and voluntary and does not affect your standing as a candidate.  Whatever your decision, it will not be used for the purposes of any employment decision. However, we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment. Any information you do provide is anonymized and stored separately from your application in a confidential file, and the information cannot be viewed by your interview team or hiring manager at any time.

We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

Voluntary Self-Identification of Gender (Select one)



Voluntary Self-Identification of Race/Ethnicity (Select one)








Voluntary Self-Identification of Veteran Status (Select one)



Voluntary Self-Identification of Gender Identity (Select one)





Voluntary Self-Identification of Sexual Orientation (Select one)