See yourself at Twilio.

Join the team as our next Senior Manager to lead Yield Management Team within our Messaging Exchange business unit.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio is looking for a Senior Manager to lead Yield Management Team within our Messaging Exchange business unit. You will be directly responsible for Twilio customers’ business outcomes by owning profitability through cost/quality performance optimization across all Twilio routing products. This role is highly cross functional, with deep integration with product management, Supply/Demand Sales, and customers. Experience from high analytical and real-time decisions industries is required, preferably in the global messaging industry. 

Responsibilities

In this role, you will:

  • Achieve/exceed gross profit and revenue targets by optimizing cost/quality performance across all Messaging Exchange customers and Compass profiles, enabling a holistic view of routing opportunities in our key focus countries.
  • Operational management - Manage Messaging Exchange routing operations team for the top 36 countries and long tail countries.  Deliver operational excellence and country expertise to maximize bespoke/standard traffic and profitability, and optimize cost/quality performance.
  • Cross functional collaboration - Professionalism, accountability, intraday responsiveness, problem solving skills focused on customer success and GP improvements to Twilio. Thoughtfulness as to how we partner and engage with Supply, MXS, SuperNetwork, Product, and GTM to deliver best in class services to our customers.
  • Model, lead and coach at all levels to ensure engagement and goals are met. 
  • Align Yield management individual and  team goals with Messaging exchange BU goals.  

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • Combined experience in leading quantitative, highly analytical products or projects for their customers.
  • Very organized, structured and detailed-driven mindset, with strong operational skills - ability to set action plans quickly with clear objectives.
  • Strong Leadership skills -  ability to influence, empower, inspire team members.
  • High analytical mindset, with ability to manipulate large data sets to maximize market driven results and financial outcomes. Strong financial reporting and forecasting skills of key metrics.

Desired:

  • Some experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms.
  • Software, SaaS, CPaas or PaaS experience.

Location

This role will be Remote in the EMEA region (UK, Estonia, France, Ireland, Spain)

What we offer

There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Important COVID-19 Guidance (For candidates applying to roles in the United States):

To comply with Executive Order 14042, all Twilio employees working in the U.S. are required to submit proof of vaccination for COVID-19 unless they qualify for a medical or religious accommodation / exemption. Employees onboarded after January 4, 2022 must submit proof of vaccination or receive approval for an exemption prior to their Twilio start date.   

Apply for this Job

* Required

  
  


Twilio is proud to be an equal opportunity employer

Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@twilio.com

 

USA - Self-Identification of Demographic Information

Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender, race and ethnicity, sexual orientation, gender identity, and veteran status. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

Your responses to this survey will also help Twilio live up to our commitment to build inclusive teams that reflect the communities we serve. Responding is completely optional and voluntary and does not affect your standing as a candidate.  Whatever your decision, it will not be used for the purposes of any employment decision. However, we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment. Any information you do provide is anonymized and stored separately from your application in a confidential file, and the information cannot be viewed by your interview team or hiring manager at any time.

We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

Voluntary Self-Identification of Gender (Select one)



Voluntary Self-Identification of Race/Ethnicity (Select one)








Voluntary Self-Identification of Veteran Status (Select one)



Voluntary Self-Identification of Gender Identity (Select one)





Voluntary Self-Identification of Sexual Orientation (Select one)