Because you belong at Twilio.

The Who, What, Why and Where


Twilio is growing rapidly and seeking a software engineer to be a key member of the Twilio Flex R&D unit. Flex is Twilio’s contact center platform and is a unique solution that provides customers with the building blocks they need to build a fully customized contact center solution to meet their needs. You would be one of the first engineers in Bangalore, India for the Flex R&D unit. Reporting to an Engineering Manager, you will play a key role in developing new capabilities for Flex with high quality, automation and observability, and will own your services end to end. Additionally, you’ll have the opportunity to influence and implement architectural solutions that will enable Twilio to achieve our goal of being the world’s most trusted customer engagement platform. 




Twilio is looking for a strong Software Engineer who lives the Twilio Magic and has a demonstrated track record of building product capabilities for enterprise native cloud applications, with an API first approach, has experience and exposure to the entire development lifecycle from idea to design, requirements to implementation, testing through deployment, and beyond into support. You will also:


  • Bachelor’s or Master’s degree in Computer Science or related industry experience
  • 5-8 years of experience implementing scalable database solutions for distributed systems that serve all facets of data needs from low-latency (<2 seconds) for on demand reporting to long-lived historical reporting.
  • Hands-on experience with SQL/NoSQL databases and caches.
  • Hands-on experience with data streaming platforms such as Kafka.
  • Data storage design and implementation experience in cloud native technologies (Kafka, Snowflake, Kudu, druid).
  • Experience building distributed systems at scale based on microservices architecture, proficient with Java.
  • Experience with AWS, GCP or other public cloud infrastructure platforms. Multi-region deployment is a plus.
  • Experience with container technologies - Docker/Kubernetes.
  • Experience with REST API design and implementation.
  • Experience implementing modern automated testing and CI/CD pipelines. Develop, Test, Deploy your code.
  • Expertise in configuration management for deploying, configuring, and handling servers and systems.
  • Strong belief in automation over toil.
  • Positive attitude and aptitude to learn and execute quickly in a small team
  • Excellent written and verbal communication skills
  • Strong expertise in solving complex production issues. 
  • Familiar with Scrum and Agile methodologies.
  • Previous experience with Contact Center and Customer Engagement solutions is a plus.



As a Software Engineer (L3), you will:

  • Build, deploy and manage applications in AWS cloud.
  • Work on full-stack development of platform tools and application services.
  • Write automated unit tests and functional tests in a continuous integration and delivery environment.
  • Understand complex architectures and be comfortable working with different teams.
  • Conduct performance analysis and capacity management.
  • Own reliability for the team’s services and participate in an on-call rotation.
  • Adapt and prioritize multiple issues in a highly agile and dynamic environment.
  • Manage your work through the use of Github, Jira, and Twilio’s build/deploy systems.
  • Collaborate with other team members, including Product team, to help influence, own, and improve solution offering.
  • Participate in Agile ceremonies for software development and contribute to the testing of your code, delivery and maintenance of what you deploy to production.
  • Rapidly acquire new technical skills and knowledge in a fast-paced, high-delivery environment.
  • Help junior developers by mentoring them, providing guidance, and positively influencing their careers.


Twilio Flex is an omni-channel contact center platform built on top of Twilio’s communications products. Flex is a truly innovative SaaS solution which incorporates programmability into every layer of the stack allowing our customers to create a unique solution that meets their needs. This creates an amazing opportunity as well as an exciting engineering challenge to deliver a capable SaaS product that we invite our customers directly into so that they can customize its use. In this role, you will work with other engineering teams to extend the feature set offering to customers and therefore the overall solution reach of Flex. Your success would deliver great customer experiences at major brands around the world (Twilio’s customers), and you would enable them to deliver better services to their customers.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.



This position will be located in our Bangalore, India office. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. You will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.


About us:


Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Important COVID-19 Guidance (For candidates applying to roles in the United States):

To comply with Executive Order 14042, all Twilio employees working in the U.S. are required to submit proof of vaccination for COVID-19 unless they qualify for a medical or religious accommodation / exemption. Employees onboarded after January 4, 2022 must submit proof of vaccination or receive approval for an exemption prior to their Twilio start date.   

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