Because you belong at Twilio

The Who, What, Why and Where

Twilio is looking for an Account Executive as part of our Global Messaging Exchange to have revenue and profit responsibility for a selected number of strategic accounts. You will be working with customers with deep expertise on the SMS space and high level of sophistication when it comes to running a SMS program and maximizing cost per conversion. Formulating a pricing strategy and converting it to operational execution is a must have in order to achieve and overachieve targets. 


  • 5-8+ years of combined experience with SMS sales to major accounts
  • Understanding of unit economics, P&L dynamics, financial modeling and forecasting 
  • Data driven, with proven ability to analyze and compile large amounts of data to inform decision making 
  • Comfortable working with highly technical teams, while influencing their understanding and building supportive partnerships
  • Record of delivering market driven results, especially in SMS space
  • Excellent verbal and written communication skills
  • Bachelor’s Degree or equivalent years’ of experience


  • Familiar with the operating model from high volume OTT companies
  • Understanding of the SMS supplier ecosystem
  • Domain expertise from a highly quant industry such as advertising optimization, investment banking, security or commodity trading especially in non-standard segments


  • Develop and drive sales strategy to achieve optimized revenue and profitability goals within account territory, 
  • Own pricing strategy and execution, working closely with routing specialists to maximize volume aggregation and account health,
  • Run a disciplined weekly forecast and variance analysis to identify areas of focus and opportunity,
  • Ruthlessly prioritize by identifying opportunities and maximizing outcomes,
  • Build trusted partnerships with all levels of the target organizations, including product, procurement, IT architects, developers and executives,
  • Continuously contribute to enhanced customer experience by driving and facilitating the engagement between Twilio Product teams and the customer,
  • Work closely to Exchange Operations to identify areas of synergy across the portfolio to drive automation,  
  • Act as sales specialist to unlock messaging opportunities in partnership with our sales generalists team


Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. The Global Sales team plays an integral role in building out our customer base and bringing Twilio to developers, non-profits and enterprises to make an impact on their consumer engagement. 

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.


This position could be located in either our San Francisco, CA; NYC, NY; Denver, CO; Atlanta, GA offices; or remote home locations. You will enjoy our incredible perks: catered meals, ergonomic desks, massages, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, we know this is a marathon not a sprint; that builds an inclusive culture where we want all of our people to be comfortable and thrive.  We seek out people who live by our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks

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Twilio is proud to be an equal opportunity employer

Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at


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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender, race and ethnicity, sexual orientation, gender identity, and veteran status. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

Your responses to this survey will also help Twilio live up to our commitment to build inclusive teams that reflect the communities we serve. Responding is completely optional and voluntary and does not affect your standing as a candidate.  Whatever your decision, it will not be used for the purposes of any employment decision. However, we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment. Any information you do provide is anonymized and stored separately from your application in a confidential file, and the information cannot be viewed by your interview team or hiring manager at any time.

We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

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