Because you belong at Twilio.

The Who, What, Why and Where

Twilio is growing rapidly and seeking an Engineer Level 3 in the Flex Business Unit. As a staff engineer, you and your team will work on the designing and implementing Flex’s Infrastructure as Code platform as we expand into multiple tenancies and regions. Additionally, you’ll have the opportunity to influence and implement architectural solutions that will enable us to achieve our goal of being the world’s most trusted communication platform. Not only will you be responsible for tackling some of the most complex and exciting technical problems in the industry, you will also be working across the product scope based on priority need and work directly with others to provide advice and guidance on implementation approach, engage in cross-team technical discussions, build relationships across architecture and engineering that help resolve bottlenecks and provide the best production solution. 

Who?
Twilio is looking for a leader who lives the Twilio Magic and has a demonstrated track record designing and implementing high scalable software services.  They also have:

  • Knowledge of architectural patterns and archetypes for building mature, distributed, cross-region services
  • Depth of operational experience in complex distributed systems, including defining, measuring and monitoring SLO/SLAs for availability and reliability goals
  • Proven abilities in high level service design -- modeling interfaces and internals in a properly modular, composable, and extensible fashion
  • Good working knowledge of highly distributed systems and at least one cloud service provider  
  • Ability to scale systems and people process by focusing on continuous delivery methodology from design to implementation stages.
  • Experience in deploying and managing systems and services in a platform-agnostic manner using technologies such as Docker/K8s, Terraform, and Chef/Ansible/Puppet
  • Bachelor’s degree or equivalent experience required. 
  • Excellent written and verbal communication skills
  • 3+ years of experience including 1+ working on a team in a DevOps/SRE environment. 

What?
As a Engineer Level 3 you will live the Twilio Magic values:

  • EMPOWER OTHERS: Collaborate intensely with your team as well as other Flex teams to build out tools and techniques that facilitate adoption of emerging best practices and technologies which deliver on the promise of Continuous Integration and Deployment.
  • BE AN OWNER - You will be a key contributor in the development, deployment and operations of Flex’s worldwide services based on Twilio standard procedures and guidelines, helping teams move towards more scalable, performant, and highly available solutions in an AWS environment.
  • DRAW THE OWL: Take an approach of continuous improvement while supporting progressive ways to solve problems; adopt new technologies and strategies where applicable.
  • BE BOLD:  Drive architecture and building systems for multiple orders of magnitude of growth. Every big idea starts small: open up boundaries and keep raising the bar as  solving small problems can bring big results. Never settle and keep pushing yourself and the teams forward.
  • DON’T SETTLE: Drive quality, resiliency, and security of infrastructure by managing it through code. Always look for the next opportunity for Twilio to improve our quality, reliability, and security to continuously earn our customers trust.  
  • WRITE IT DOWN: Evaluate opportunities, risk and technical strategies and provide key findings to internal partners.


Why?
Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.

With the launch of Flex, Twilio introduces a new type of platform for applications which has the potential to disrupt traditional monolithic application vendors in the same way API platforms disrupted traditional infrastructure services for communications, compute and payments.

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.

Where?

We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 

Salary:

Denver/Boulder Metro:

Salary Range: $109,824.00 - $137,280.00  

Rest of Colorado:

Salary Range: $96,096.00 - $120,120.00

Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks

 

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Twilio is proud to be an equal opportunity employer

Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accomodations@twilio.com

 

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender, race and ethnicity, sexual orientation, gender identity, and veteran status. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

Your responses to this survey will also help Twilio live up to our commitment to build inclusive teams that reflect the communities we serve. Responding is completely optional and voluntary and does not affect your standing as a candidate.  Whatever your decision, it will not be used for the purposes of any employment decision. However, we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment. Any information you do provide is anonymized and stored separately from your application in a confidential file, and the information cannot be viewed by your interview team or hiring manager at any time.

We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

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