Because you belong at Twilio

The Who, What, Why and Where

At Twilio, our mission is to power the future of communications. The Twilio Super Network simplifies, strengthens and unites carrier communication networks using software. We are looking for a talented and passionate  principal product manager or product architect who is excited at the opportunity to lead the efforts of identifying the next generation of systems fuelling the growth of our Voice products. This role will be working across carrier relations, programmable Voice and Operations team to identify solutions to provide routing capabilities that match our customers requirements.


Twilio is looking for a Principal product manager who lives the Twilio Magic and has:

  • 8+ years of product  management or product architecture experience in the Telecommunication industry.
  • Expertise of voice routing, Telecommunication services, CPaaS or UcaaS industry preferred
  • The ability to solicit and translate customer requirements from many sources, prioritize, and partner with engineering and design across business units to deliver.
  • Strong writing skills, for both product and engineering. You can communicate sophisticated matters concisely and clearly
  • Experience in leading cross organization and cross functional products and projects
  • Experience working with engineers to deliver software using Agile methodologies and lead solution design with engineering partners.
  • Aptitude for working with teams in globally remote offices and syncing with colleagues around the world
  • Desire to make an impact and thrive in collaborative, energetic team
  • Analytical skills, ability to query complex data sets by using SQL or Looker to make data driven decisions and insights
  • Bachelor’s degree or equivalent experience required


As a Principal Product Manager, you will live the Twilio Magic values:

  • WRITE IT DOWN: Communicating with other product managers across the globe, from product vision to specifications to product performance analysis. Documenting and regularly representing your product and your teams work across business units and  upper management.
  • DRAW THE OWL and BE AN OWNER: Understand product vision, business needs and industry trends to define product requirements and product architectural solutions.
  • RUTHLESSLY PRIORITIZE: You will take large, ill defined, and complex ideas and compose clearly articulated roadmaps. Maintain product roadmap and architectural standards that assure product development projects optimally align with business objectives.
  • EMPOWER OTHERS: From broad, company-wide mission statements, you will need to work with your colleagues to align on vision and build a roadmap that we can execute.
  • NO SHENANIGANS: Develop a clear point of view and influence the people around you, changing our course if necessary.



Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world's telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world's most demanding applications.

Twilio's Super Network team is responsible for providing and managing the telco connectivity and services that power the Programmable Communications Cloud and Engagement Cloud products. We do this by ensuring the network remains healthy, provides the coverage and capabilities customers require and operates in a cost-efficient manner. The voice routing initiative enables our Programmable Voice products, a cornerstone of Twilio’s product offering, by ensuring we can match customer’s expectations with the capabilities of our extensive list of network service providers.  

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


This position is a remote role, anywhere in Europe. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

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We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

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