Because you belong at Twilio.

The Who, What, Why and Where

Twilio Segment is growing rapidly and seeking a Technical Program Manager to join our who can facilitate our teams to reach our aggressive product delivery and infrastructure scale goals. Acting as the hub in a world of spokes, with an operational mindset, you will lead teams’ collaboration and deftly identify dependencies and risks, resolve blockers, make use of metrics to improve delivery, track and report progress, and leverage best practices to ensure predictable and timely delivery of our projects. You will be partnering and collaborating with product managers, engineering counterparts, and stakeholders across BU’s, to craft and deliver on the vision, strategy, and roadmap for [insert product team here]. This role is critical in supporting Twilio Segment’s growth efforts throughout the entire product development lifecycle and will involve working with teams across Segment and Twilio.. 

Who?

Twilio Segment is looking for a TPM who lives the Twilio Magic and has a demonstrated track record of leading technical projects or operations.

  • 3-5 years experience in a technical program management, project management or operational role.
  • BA/BS degree in computer science or similar degree.
  • Structure and lead complex cross-functional programs for product and cross-company initiatives. Must be able to effectively plan, organize and drive projects to completion,
  • Drive towards continuous improvement through analyzing data and inspect & adapt practices to work with agile teams to improve project delivery.
  • Support the transparency and communication of the health and progress of an overall program that you are coordinating. Ability to effectively communicate across all levels of the organization.
  • Ability to handle multiple competing priorities in a fast-paced environment.
  • Highly accountable with a demonstrated ability to think strategically.
  • Gather and analyze large amounts of information quickly in order to problem solve and drive decision-making effectively
  • Must demonstrate a sense of urgency and ownership to drive solutions and tasks to completion
  • Help be an agent of change as we strengthen our Program Management across the organization.
  • Experience in Agile Program Management is a plus

As a Technical Program Manager you will live the Twilio Magic values:

Be An Owner

  • Develop and execute feature planning and prioritization.
  • Lead Steering Committee meetings with key stakeholders for each project to help make key decisions, remove obstacles, and address key program issues.
  • Develop and execute internal operational processes at scale.
  • Lead and manage successful delivery of high impact and highly cross-functional program initiatives.

Write It Down

  • Document and instill good practices throughout the organization.
  • Translate business requirements into engineering tasks.
  • Establish and drive adoption of program frameworks, tools and best practices.

Draw The Owl

  • Contribute to the definition, development and tracking of our goals and priorities.
  • Gather data from product teams, industry best practices to lead the definition and adoption of best practices that contribute to operational efficiency.
  • Help be an agent of change as we strengthen our Program Management across the organization.
  • Consolidate technical operating metrics and lead a regular review of program metrics & health.

Don’t Settle

  • A true servant-leader, there to help the teams do their best work.
  • Open to learning from others, humble, willing to experiment and try new ways of working.

Ruthlessly Prioritize

  • Organized — skilled and blocking and tackling, running things to ground, protecting the teams while making sure they’re responsive to the needs of the business.
  • Drive strategic cross-functional planning, leading discovery and prioritization by closely partnering with product managers, engineering leads and stakeholders to develop program plans, including roadmap, dependency identifications and resourcing plan.
  • Escalate urgent issues appropriately and drive them to closure in a timely manner.

What?

Program & Process Management

  • Lead and manage the successful delivery of high impact and highly cross-functional integrations & platform program initiatives
  • Drive cross-functional planning, by closely partnering with R&D leads to develop program plans, including identifying dependencies and resource requirements
  • Collaborate within Engineering, Product and other organizations to evolve, standardize and instill good product development processes
  • Establish and drive adoption of program frameworks, tools and best practices.
  • Contribute to the definition, development and tracking of effective metrics and R&D operational improvements
  • Enhance and maintain procedures for the Product Development Lifecycle framework
  • Conduct regular retrospectives and process reviews to identify improvement opportunities
  • Develop, manage, and continuously improve processes for scale that help the product team meet its goals more efficiently and effectively

Why?

You have an opportunity to deliver top priority programs for Twilio Segment’s [Insert Team and function]. You will partner with some of the best and brightest individuals to continuously improve the quality of our products.

Twilio Segment is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio Segment is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive here.

Where?

We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 

Salary:

Denver/Boulder Metro:

Base Salary Range: $120,832 - $166,144

Rest of Colorado:

Base Salary Range: $105,728 - $145,376

Non Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks

#LI-Remote



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