LOCATION: Remote- US

Because you belong at Twilio

The Who, What, Why and Where

Twilio is a rapidly growing technology company in the communications space with an expanding global footprint.  At the same time that our business expands and grows, so does the importance of being a good data steward of the personal data we process.  This is why we are looking for a Privacy Governance Manager, reporting to one of our Senior Privacy Governance Managers, to be a key player within our privacy governance program. 

Who?

Twilio is looking for a Privacy Governance Manager who lives the Twilio Magic and has helped implement or mature a privacy governance program in a fast-growing publicly-traded technology company. Specifically, you have experience serving a diverse customer base, which includes both heavily-regulated and lightly-regulated businesses, individual developers and large multinational companies.  

You are the right person for the role if you believe in the importance of data privacy, but also understand the practical obstacles of implementing those principles in a complex technological ecosystem in a fast-moving environment, have experience working cross-functionally to overcome those obstacles, and enjoy the challenge of it all. 

  • 8+ years of Professional Experience with 4+ years privacy focus during this time; a CIPP, CIPM and/or CIPT certification(s). 
  • Experience in supporting cross functional privacy initiatives such as GDPR, CCPA or other compliance frameworks
  • Experience completing and advising on DPIA’s and PIA’s for a highly technical business. 
  • Experience supporting a privacy vendor due diligence review program. 
  • Work independently to partner with teams across different parts of the organization to conduct privacy impact assessments and guide the business in implementing good data privacy practices.
  • Experience with implementing, onboarding and administering software tools
  • Experience engaging directly with software engineers and other cross functional business teams
  • Work collaboratively with business and technical teams to define and operationalize privacy governance requirements.
  • Advocate for the business value of the privacy governance program to internal stakeholders and constituencies
  • Ability to dig into PII & data flows from a technical perspective. Experience working for a US based fast paced, fast growing, public tech SaaS company.

What?

As a Privacy Governance Manager, you will live the Twilio Magic values:

  • BE AN OWNER & DRAW THE OWL: Help implement and improve upon our Privacy Governance program. And, find innovative ways to develop and mature privacy governance processes that ensure we maintain high privacy standards while supporting and enabling the business.
  • WRITE IT DOWN. Help to implement governance program policies and procedures, identifying process improvements where applicable.
  • EMPOWER OTHERS:  Understand your internal “customer” groups’ business needs and privacy governance requirements and work with teams across the organization to guide scalable solutions to operationalize these requirements.
  • BE BOLD:  Serve as an internal privacy subject matter expert and advocate for data privacy best practices.
  • NO SHENANIGANS: Advise the business in a professional, ethical way regarding privacy.

Why?

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. As our CEO Jeff Lawson has said, “Trust is the number one thing we sell in the cloud.”  And, upholding high standards of data privacy is part of building and keeping the trust of our customers and employees.  This is even more so as data privacy continues to grow as a high profile concern worldwide.  That is why we’re looking for a self-directed team player who will help build out, scale, and maintain our privacy governance program to help Twilio meet and exceed our global data privacy obligations and commitments. 

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience.  We only win when our employees succeed and we are dedicated to helping you develop your strengths. We invest in tackling hard problems and encourage creating your own solutions to problems. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.

Where?

We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.


LOCATION: Remote, anywhere in US 

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 

Salary:

Denver/Boulder Metro:

Salary Range: 109,824 - 151,008

Rest of Colorado:

Salary Range: 96,096 - 132,132

Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks

 

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Twilio is proud to be an equal opportunity employer

Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accomodations@twilio.com

 

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender, race and ethnicity, sexual orientation, gender identity, and veteran status. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

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We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

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