Technical Support Engineer- Team Lead 4

What?

A Team Lead, which is used interchangeably with the term player / coach, is a non-management role which does not formally manage any direct reports, but acts as a guide / mentor to team members to support development and enablement. This role can as well as provide an upward path to formal management roles.

As Team Lead you will:

  • Spend the majority of time performing as an IC - team lead responsibilities are in addition to your current role
  • Create an inspiring team environment with an open communication culture
  • Act as a proxy when the manager is on leave or when manager unavailable 
  • Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance
  • Provide direction, coaching and guidance for team members
  • Provide input on day-to-day operations for employees in partnership with their leader
  • Take part in recruitment process 
  • Act as buddy for all new hires
  • Run agendas for weekly team meetings
  • Identify areas for new training or skill checks
  • Communicate campaign initiatives
  • Provide management visibility on team performance and growth with regular reports
  • Research and test new outbound methods and tools

For clarity the role will not include any of the following responsibilities: 

  • Have any direct reports 
  • Own responsibility for other employees’ performance  
  • Have budgetary responsibility 
  • Provide recommendations on comp increases or deliver performance reviews
  • Conduct performance reviews or quarterly check-ins

Where?

This position can be based out of our RMZ World office along Outer Ring Road in Bangalore.  What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Important COVID-19 Guidance (For candidates applying to roles in the United States):

To comply with Executive Order 14042, all Twilio employees working in the U.S. are required to submit proof of vaccination for COVID-19 unless they qualify for a medical or religious accommodation / exemption. Employees onboarded after January 4, 2022 must submit proof of vaccination or receive approval for an exemption prior to their Twilio start date.   

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