Because you belong at Twilio

The Who, What, Why and Where

We're looking for a developer who has a passion for building and crafting delightful experiences for other builders, who shows empathy for the needs of others, who knows how to prioritize features and who can tell stories to get others passionate about the things they build! 

Who?

Twilio is looking for an advocate with a consistent track record of empowering others. They also have: 

  • You are a developer who has experience in writing, testing and shipping production-level code. Whether it's code that runs in your own production system or those of others. 
  • You have experience in writing JavaScript and feel comfortable learning TypeScript. You know what Serverless means and how it might impact the design of your code.
  • You are comfortable working independently. While you know when to rely on your colleagues, you do feel comfortable taking a project and driving it from start to finish.
  • You are a communicator. Whether you worked previously in developer relations, customer support, sales engineering or have experience maintaining open-source projects, you know how to connect with customers just as well as with internal partners both verbally and through written documentation.

Bonus if you have experience building tools for other developers (internal or external) whether it's CLIs, plugins, libraries, integrations or APIs.

What?

As a Developer Advocate your role is to help ensure that everyone who builds with Twilio can be successful and that their needs are represented inside Twilio. In this role you'll focus on developers and builders who use Twilio together with other platforms. 

As part of this role you will:

  • DRAW THE OWL: Write open-source code that helps developers integrate Twilio into other platforms. As part of this you'll author Twilio CLI plugins (based on oclif plugins), Twilio Functions and contribute to existing open source projects under the Twilio Labs umbrella.
  • BE AN OWNER: Design and own the features and experiences for the integrations you build. As part of this work you'll have to identify which features to build and ruthlessly prioritize. You'll work with other teams inside Twilio to create the best experience for developers using the extensions you build. 
  • WRITE IT DOWN: Document and promote the tools you build by partnering with different parts of the Developer Network and other parts of the Marketing organization to surface the things you build to the community.
  • EMPOWER OTHERS: Build connections with product teams inside and outside of Twilio. Not every integration is written by Twilio directly but it's important that customers have a phenomenal experience regardless of who wrote the code. As part of this role you'll establish relationships with both Twilio's product teams and the platforms who build Twilio integrations.
  • WEAR THE CUSTOMER'S SHOES: Represent the perspective of builders who use Twilio together with other systems. Your primary goal is to advocate on their behalf to create the best experiences for these builders.

Why?

Twilio's mission is to fuel the future of communications. Our Developer Advocacy's team is to be the voice of developers and builders who use Twilio and ensure that Twilio creates experiences that blend seamlessly into the existing flows of the builders using them. Developer Advocacy is part of our Developer Network team but works closely with product teams across Twilio.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience.  We only win when our employees succeed, and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to taking on hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation, and we want you and your ideas to thrive at Twilio! 

Where?

We employ diverse talent from all over the world, and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

This role is remote but several of your partners are based in the United States West Coast and as a result you will have some recurring meetings during office hours in the Pacific time zone.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

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