See yourself at Twilio

Join the team as our next Director of Infrastructure Security

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

As the Director of Infrastructure Security, you will lead cloud security, enterprise security and datacenter security through short-term and long-term roadmaps. These roadmaps are intended to modernize and further secure all areas through the most practical and sustainable improvements, and unify all domains under your purview. Doing this well means Twilio maintains and deepens our customer trust through this comprehensive infrastructure-security program.

This individual would also be responsible for working with our key infrastructure partners including R&D, M&A and IT to build and own long-term strategy to secure these environments.


In this role, you’ll:

  • Utilize excellent communication and interpersonal skills to develop strong and productive partnerships with our key stakeholders, especially R&D, M&A and IT, enabling our teams to regularly leverage these partnerships to address critical and systemic infrastructure risks.

  • Grow a comprehensive infrastructure security program founded on the same engineering principles as our R&D counterparts. This program will span public cloud, data center, and corporate infrastructure security, and it will have clear security priorities defined to articulate the biggest bang for our buck.

  • Support and develop our existing infrastructure security leaders through high-quality career development plans, program values, program clarity, and individual coaching. This includes helping our teams maintain a healthy balance between strategic and tactical initiatives.

  • Become an expert at leveraging quantitative data and meaningful metrics to guide program decisions, educate stakeholders, measure program operations and overall health.

  • Scale our security programs through automation, software, tools, training, and initiatives vs being mostly dependent on scaling horizontally through large headcount asks.

  • Care deeply about creating teams that model psychological safety and inclusivity, where engineers can do their best work. Foster an inclusive environment, where all points of view are welcomed and encouraged. Your teams’ NPS of leadership will be high.

  • Manage a large portfolio of security program deliverables, track and report on budgets, timelines, dependencies, and conflicts.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • Proven history of developing successful infrastructure security programs spanning AWS and data centers

  • Experience developing partnerships with R&D leaders and/or IT to create and execute multi-year roadmaps

  • Comfortable with leveraging software tools/scripts to query data warehouses and other data repositories to pull and leverage security metrics

  • 8+ years of experience in security and/or software engineering, at least 5 years of management experience and 2+ years of managing other managers


  • Capable of being hands on and providing technical mentorship where necessary

  • Experience in building programs from scratch and through inheritance


This role will be remote, and based in the USA.

Approximately 5-10% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.


Colorado applicants: 

  • The estimated pay range for this role, based in Colorado, is $177,024 - 243,408

  • Sales Commission: Additionally, this role is eligible to earn commissions and eligible to participate in Twilio's equity plan.

  • Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.


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