Because you belong at Twilio.

The Who, What, Why and Where


Twilio, the world’s leading cloud communication platform, continues to grow and is seeking a hardworking Product Manager to join its Global Infrastructure Regional team. This person will be the voice of the customer across R&D, influencing roadmaps, building key measures, and working cross-functionally to drive the expansion of Twilio’s Global Infrastructure and help our customers succeed. 


Twilio is looking for a leader who lives the Twilio Magic and has a proven track record of crafting useful products. We expect you to be able to work and communicate across the organization at all levels. Successful candidate will:


  • Lead by influence across distributed product teams. Drive product design and requirements across many product roadmaps and SCRUM teams
  • 6+ years experience as a Product Manager or equivalent experience for a technology company.
  • Technically savvy and experience with the IaaS cloud platforms such as AWS, Azure, and Google Cloud.
  • Have a track record of owning product initiatives from requirements to fully deployed functionality.
  • Strong analytical abilities and preference for making data driven decisions.
  • Have demonstrated skills in developing product roadmaps & functional specifications, launching new products, developing go to market strategies and conducting customer research. 
  • Have excellent problem-solving, interpersonal and analytical skills, with the ability to evolve product based on research, data and industry trends.
  • Have experience working cross-functionally with sales, sales engineering, operations, support and product development teams.



As a Product Manager for Regional, you will live the Twilio Magic values:



  • Own the roadmap for expanding Twilio’s Global Infrastructure.
  • Manage product throughout the entire product life-cycle including strategic and tactical activities such as product definition, go-to market, collateral generation, distribution and customer support.
  • Participate in agile product development process, ensure features are prioritized accurately and releases are delivered on time.



  • Ability to communicate and collaborate product and go-to-market concepts across a large number of partners across multiple time zones.
  • Be able to communicate both the business and technical rationale behind your product decisions.
  • Create the reports and presentations that can optimally communicate customer requirements and opportunities at all levels of the organization.



  • Work with globally distributed teams in sales, marketing, product, support, and business intelligence. 
  • Make sure we are hearing from a diverse set of partners and customers.



  • Understand customer/market needs and competitive landscape for customers and translate customer/market needs into strategy and deliver product requirements and corresponding business justification.



Twilio is a fast growing company, rapidly expanding the breadth of our product offerings and the geographies we serve. The Global Infrastructure team is one of the major growth opportunities for Twilio. We work closely with a broad set of internal partners and international customers to bring the Twilio Platform into new markets. Our work has a significant impact on the trajectory of the company.


Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.



We are a team that believes in remote working and remote-friendly practices, and we are distributed across three continents. This position will be located in our Bogota office or elsewhere in the US, as either a remote position or (post-COVID) in one of Twilio's offices.  


Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. An office that, as this year’s terrible COVID-19 pandemic has shown us, can overcome any challenges and stay focused and united during difficult times, always putting the safety and health of our employees and their families first. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.


About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.


In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 




Denver/Boulder Metro:

$120,832 - $166,144


Rest of Colorado:

$105,728 - $145,376

Additionally, this role is eligible to participate in Twilio's equity plan.


An overview of Twilio’s benefits offered is listed below:


Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:


Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one


Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match


Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks



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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

Your responses to this survey will also help Twilio live up to our commitment to build inclusive teams that reflect the communities we serve. Responding is completely optional and voluntary and does not affect your standing as a candidate.  Whatever your decision, it will not be used for the purposes of any employment decision. However, we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment. Any information you do provide is anonymized and stored separately from your application in a confidential file, and the information cannot be viewed by your interview team or hiring manager at any time.

We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

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