Because you belong at Twilio

The Who, What, Where and Why

Twilio is looking for a Head of Operations and Strategy based in San Francisco. You will use leadership and problem-solving skills to lead and assist with the daily operations of the global Communications Platform. Additionally, you will play a role in managing and leading the development of key aspects of planning, measurement, and overall strategy for the operational excellence across the team. 

Who?

Twilio is looking for a leader that: 

  • Experience with creating, developing, and communicating Executive Level materials required
  • Strong presentation and documentation skills to manage internal and external partners
  • Excellent analytical skills, with the ability to use data to convey a clear message to clients and the business
  • Ability to solve business problems through data driven methodologies
  • Great teammate, able to work cross-functionally as the success of this role will be dependent on working closely with other teams across the company
  • Positive and self-motivated with a ‘can do’ attitude and a real passion for making things happen
  • Ability to successfully manage multiple projects simultaneously
  • Excellent problem-solving skills
  • Highly resourceful

What? 

As the VP of Strategy and Operations  you will: 

  • Collaborate with cross-functional executive team members to settle and prioritize business strategies
  • Develop and supervise standard key performance indicators, team scorecard, goals, and success metrics and how to report and measure globally
  • Lead critical initiatives and projects
  • Handle budget (with leadership and finance) and ensuring on-plan delivery of costs and outcomes
  • Develop clear and concise executive level communications, including presentations for high visibility projects, programs and initiatives
  • Facilitate regular team communications and updates as well as planning, coordinating, and keeping contents of meetings, such as Operating Reviews, quarterly business reviews with key partners
  • Identify continued process improvement opportunities and execute plans to drive improvements
  • Provide department leaders with recommendations and consultation to improve teamwork
  • Work with HR Business partners to build development and training opportunities for the Communications Platform Group

Why? 

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed, and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation, and we want you and your ideas to thrive at Twilio.

Where?

We employ diverse talent from all over the world, and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 

Salary: $250,000-300,000

Denver/Boulder Metro:

Salary Range: Developing Minimum - Premium Mid

Rest of Colorado:

Salary Range: Developing Minimum - Premium Mid

Sales Commission: Additionally, this role is eligible to earn commissions and eligible to participate in Twilio's equity plan.

Non Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks

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Twilio is proud to be an equal opportunity employer

Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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