Why Segment needs you: 
The Product Operations Manager, Personas will be responsible for primarily driving Go To Market work-streams (including but not limited to: coordination on pricing and packaging, release strategy and enablement), with the ultimate goal of ensuring on-time delivery for product releases. It consists of overseeing the release lifecycle across multiple teams in an agile environment, including delivery of new products across multiple modalities, release updates and End of Life for our product portfolio. This role will also be responsible for the management of highly visible strategic internal programs to support effective product development workstreams. This role is highly cross-functional and will involve working with teams across Segment to ensure product and GTM readiness to deploy Personas releases into production. 
You will have the opportunity to manage and grow some of our highly visible and cross functional product management programs. The Release Manager will be a natural leader and facilitator who is driven, organized, detailed oriented and enjoys developing business process to eliminate ambiguity.  They will be adept at facilitating actions, resolving conflicts, be the program advocate ensuring success for all stakeholders involved, and lead through relationships and influence at all levels of the organization. 
What you’ll do:
Release Management 
  • Own the go-to-market success of Personas releases, ensuring accountability, execution of timelines, and continuous change management to deliver on-time, quality results
  • Create and/or maintain release plans, risks, and track status
  • Ensure cross-functional teams are ready with the resources, information and processes required to support new Personas products
  • Collaborate with the Product team and other internal groups such as Customer Success, Technical Program Management, Sales Engineering, Design, Docs, Finance, Legal and Product Marketing to ensure clear lines of communication are maintained and release delivery is smooth and effective.
  • Compile project charters and develop detailed project plans to include scope information, schedules/milestones and clear success criteria based on inputs from Product and Product Marketing
  • Solve complex problems and turn incomplete, conflicting, or ambiguous inputs into solid action plans
Program & Process Management
  • Enhance and maintain procedures for the Product Development Lifecycle framework
  • Conduct regular retrospectives and process reviews to identify improvement opportunities
  • Plan, coordinate, and drive discipline around the processes for launching and rollout of new products and features
  • Define, coordinate, refine, and enforce the release process and related tasks
  • Develop, manage, and continuously improve processes for scale that help the product team meet its goals more efficiently and effectively
Who you are & what makes you qualified: 
  • Release Management acumen and cross functional project management experience
  • Strong validated experience with leadership, business insight, problem solving, critical thinking, and analytical skill
  • Proven ability to influence and affect change at all levels of the organization without having positional authority
  • Ability to influence and communicate at the Executive level of an organization
  • 2+ years working experience in program or project management, product operations, consulting, or operations role that worked closely with product, GTM and engineering teams
  • Strong sense of ownership and accountability for program success
  • Proven experience in working in a complex, matrixed environment, managing multiple stakeholders
  • Solid experience in a high growth, highly scaled SaaS environment
  • Exceptional organizational and project management skills. Attention to detail. 
  • Demonstrated ability to lead and coordinate cross-functional work teams toward task completion
  • Ability to work across cross functional group and ensure ability to influence and execute across groups
  • Strong written and verbal communication skills as well as ability to think clearly, analyze quantitatively, problem-solve and prioritize
  • Data-driven approach to converting KPIs into metrics for the solutions you maintain, and the desire to measure, report and iterate as needed. Prior experience with analytics tools a plus. 
We encourage you to apply if this role excites you - even if you think you may not meet all of the qualifications. At Segment, we live by four values: karma, drive, tribe, and focus. We are always looking for outstanding individuals with diverse backgrounds and perspectives who embody these values. To learn more about life at Segment and our commitment to diversity, equity, and inclusion, visit our LinkedIn page. We’re excited to meet you!


Denver/Boulder Metro:

Salary Range: $99,840 - $124,800

Rest of Colorado:

Salary Range: $87,360 - $109,200

Non Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks


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