Because you belong at Twilio.

The Who, What, Why and Where

At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. To help us on this path, we are looking for a product leader who will lead the strategy and execution for Twilio's Flex contact center platform.

Who

We are looking for a Principal Product Manager who lives Twilio Magic . The ideal candidate has:

  • 10+ years of total PM experience in an agile, cloud, continuous delivery environment.
  • Strong billing and/or payments experience
  • Proven success in product management for both small and large organizations.
  • Is a strong business owner, comfortable sharing their vision with senior leadership, but also working closely with engineering teams to investigate into details to make ideas into reality.
  • Solid understanding of what it means to own/operate cloud services, especially developer platforms.
  • Worked closely with developers and communicated on that level.
  • Understanding of enterprise / B2B go-to-market, experience managing enterprise customer expectations
  • Bachelor or Master in Computer Science or equivalent experience required.

What

As a Principal Product Manager in Twilio Flex platform services team , you will:

  • BE AN OWNER: Lead the long-term product vision for key platform services including Billing.
  • BE BOLD: Discover opportunities and solutions by gathering feedback from customers and prospects, iterating on customer experience mocks and UI wireframes, whiteboarding technical implementations
  • BE INCLUSIVE: Work with your team to evolve existing services and define new ones, prioritize their features, and craft their user experience.
  • DRAW THE OWL: Represent your product roadmap and business metrics to Twilio’s technology executives, customers, and to product teams across the company
  • WEAR THE CUSTOMER’S SHOES: Engage with our largest customers, other product managers, and cross-functional teams to design, deliver, and support solutions that make our customers successful.

Why

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where

This position will be located in our Denver, CO office. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

 

n accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role hired in Colorado.

Salary: 

Denver/Boulder Metro:

$132,928-$182,776

Rest of Colorado:

$116,312-$159,929

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

Medical
Prescription Drug
Dental
Vision 
Flexible Spending and Health Savings Accounts
Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

Short and Long Term Disability Insurance
Life and Accidental Death & Dismemberment Insurance
401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

$65 per month work-from-home stipend
Up to $50 per month for wellness expenses and activities
Up to $30 per month to use towards books/eBooks

#LI-Remote

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Twilio is proud to be an equal opportunity employer

Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accomodations@twilio.com

 

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender, race and ethnicity, sexual orientation, gender identity, and veteran status. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

Your responses to this survey will also help Twilio live up to our commitment to build inclusive teams that reflect the communities we serve. Responding is completely optional and voluntary and does not affect your standing as a candidate.  Whatever your decision, it will not be used for the purposes of any employment decision. However, we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment. Any information you do provide is anonymized and stored separately from your application in a confidential file, and the information cannot be viewed by your interview team or hiring manager at any time.

We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

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