Because you belong at Twilio

The Who, What, Why and Where

Twilio SendGrid is an industry-disrupting, cloud-based customer communication platform that solves the challenges of reliably delivering emails on behalf of our customers.  We deliver over 45 billion emails a month for more than 250,000 customers, including some of the biggest global companies like Ebay, Airbnb, Spotify, and Uber.

We are seeking a talented and motivated Product Manager to help lead products that enable Twilio SendGrid to support customers across all of our product lines. As a Product Manager for our analytics infrastructure, you will have the opportunity to lead the strategic direction and roadmap for our analytics capabilities. Your work will have a direct impact on the business and the future of our product by providing customers with a single-source-of-truth for the latest data and modern, cloud-based tools for analysis and visualization. You will collaborate with a diverse scrum team of engineers, architects, marketing, and product managers to develop both operation and technical improvements to the data platform and offering. 


Twilio is looking for a product leader who lives Twilio Magic and has a demonstrated track record of managing complex products.  They also have:

  • Strong Customer Focus: Seek deep understanding of target customers to understand their problems,  and arrive at elegant solutions to those problems. Discover, collect, analyze and communicate problems and opportunities with the analytics tools and experience
  • Strategic View: Define the vision, roadmap, and strategy for analytics capabilities in partnership with key stakeholders across the organization.
  • Tenacious Drive for Outcomes: To convey problem statements and solutions to engineering with credibility and conviction, and drive highly productive outcomes across the scrum teams you lead.  Work with stakeholders to drive the adoption of new analytic features and tools; identify KPIs, success and exit criteria and quantify the impact of adoption programs. 
  • Big Data: Have the ability to envision and develop products that scale. 
  • Cross Functional Leader Mindset: To communicate clearly and crisply, to pull the right levers cross-functionally to get your products launched and supported, and to develop trusting relationships internally that can rally the entire organization to ensure your product achieves intended business outcomes. Champion ideas to provide continuous improvements to the analytics platform to make data-driven decisions.
  • At least 5 years under your belt defining and delivering analytics capabilities at a top-tier consumer or enterprise software company
  • Significant experience with data engineering, data ingestion as well as query and visualization capabilities 
  • Know how to leverage metrics and KPIs effectively to inform decisions, set requirements, and evaluate success
  • Love inspiring teams, managing complexity, driving operational excellence, and delivering extraordinary results.
  • Exceptional business and communication skills.
  • 8+ years experience working with AWS, Google, Azure or other public cloud providers
  • BA/BS degree in engineering, computer science or equivalent experience 



As a Product Manager, you will live the Twilio Magic values:

  • WRITE IT DOWN: Through interviews, understand your target users, their core problems, and validate solutions. Drive and document detailed requirements for your portfolio by identifying the use cases, tooling and data needs
  • DRAW THE OWL: Navigate the problem space complexity to manage the opportunity backlog and planning for quarterly roadmaps. Love data and have a passion for creating tools and platforms that power deep, actionable insights
  • BE AN OWNER & BE BOLD: Work cross-functionally to ensure engineering projects are successfully launched and achieve intended business goals. Absorb multiple internal and external inputs and use that information to define product strategy, prioritize the backlog, and make difficult priority calls based on data and analysis
  • EMPOWER OTHERS: Communicate  your projects internally to stakeholders, to our customers, and to our partners. Partner closely with the architecture team to align the technical and product roadmaps for maximum impact. 
  • NO SHENANIGANS: Ensure the consistent exercise of appropriate judgment and discretion in evaluating opportunities, communicating prioritization decisions, and delivering projects via a Scaled Agile development process.



The Email Platform team is central to Twilio SendGrid’s continued product growth. We work closely with all product teams to enable the ability for our customers to use and pay for new products and features. We lead all aspects of identifying, evaluating, and executing changes to the way we help our customers manage their Twilio SendGrid accounts across products, support existing or new business models, and ensure customers have a smooth and consistent experience. 

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.



This position will be located in our Irvine, CA office or remote.  Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.


About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.


In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 


Denver/Boulder Metro:

Salary Range: $120,832.00 - $166,144.00

Rest of Colorado:

Salary Range: $105,728.00 - $145,376.00

Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks



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Twilio is proud to be an equal opportunity employer

Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at


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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender, race and ethnicity, sexual orientation, gender identity, and veteran status. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

Your responses to this survey will also help Twilio live up to our commitment to build inclusive teams that reflect the communities we serve. Responding is completely optional and voluntary and does not affect your standing as a candidate.  Whatever your decision, it will not be used for the purposes of any employment decision. However, we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment. Any information you do provide is anonymized and stored separately from your application in a confidential file, and the information cannot be viewed by your interview team or hiring manager at any time.

We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

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