Because you belong at Twilio

Twilio is looking for a Contact Center Sales Manager, as a servant/leader, to oversee and manage a small team of overlay Specialists working with high-value Call Center prospects/customers.  The candidate will lead Twilio’s Contact Center business in the Western U.S., and source new opportunities for a fundamentally better way to meet the needs of customer care organizations. Responsibilities will span driving the sales process from internal leads as well as qualifying new prospects and managing these deals to close.   Additional responsibilities will include the execution of GTM strategies in the region in close collaboration with marketing and sales engineering teams.

Who?

We are looking for a proven Sales leader to focus on Call Centers, looking to grow their career in the fast-growing cloud market.

  • EMPOWER OTHERS: The ideal candidate has at least 5+ years of managing sales and GTM teams in the Mid-Market and or Enterprise Contact center market, with a deep understanding of the contact center sales motion and constituents, and a proven track record of success.  
  • BE AN OWNER: We have a full lead pipeline driven by our self-service products and a sales development team creating highly qualified leads for the sales team. You will be responsible for leading a team that will drive these leads through the entire sales cycle to closure, employing a solution-oriented sales methodology with a focus on use cases spanning omni-channel communications. The ideal candidate should be willing to roll up their sleeves and directly engage with customers and manage opportunities in addition to leading the team.
  • WEAR THE CUSTOMER’S SHOES: You'll be working with global 2,000 and large to medium-sized customers across all verticals to understand their business and technical requirements, understand the capabilities of Twilio’s communications API platform so that together you can design a next-generation solution for their specific use case needs while adopting Twilio's cloud communication services.

What?

We get many highly-qualified prospects every day from corporations already interested in using our platform. Prospects come in via phone, email, and our self-service product. You will employ a solution selling methodology to drive these leads through a high-velocity pipeline.

  • Execute against all phases of your pipeline, progressing deals through the sales cycle towards closing business.
  • Exceed annual plan on a quarterly basis.
  • Work with Marketing and Demand Gen teams to grow the pipeline.
  • Work with GTM teams to craft region-specific campaigns and motions.
  • You've demonstrated success selling a software or SaaS solution for at least 8 years.
  • You have a track record of personally selling and closing complex technical solutions to enterprises and software companies in excess of $100k.
  • You understand the cloud computing/communications business model and enjoy selling to a technical audience and building mutual trust.
    You embrace a solution-oriented approach to selling, ensuring your customers receive value from the products they buy from you.
  • Experience creating pricing proposals, negotiating terms, and managing the contract process.
  • Ethical. Hands on. Passionate. Persistent. Creative.
  • You know how to take ownership, operate autonomously, and have a strong bias for action.
  • World-class interpersonal and communication skills. You have the ability to effortlessly make complex contractual, technical, and financial details sound simple.
  • The ability to listen first and add value to every conversation.  
  • Ability to balance competing priorities and manage multiple projects/deals at the same time.

Bonus points:

  • Ideally, you have prior experience successfully managing an overlay sales team and can drive cross-functional teams to support your sales efforts.
  • Previous experience in the cloud or enterprise software space.
  • BA/BS from a competitive school and/or an MBA or equivalent experience and record of success
  • Previous experience in contact center operations management

Where?

This person will be located in the West Region (ideally the Bay Area).  We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

Why?

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. The Global Sales team plays an integral role in building out our customer base and bringing Twilio to developers, non-profits, and enterprise to make an impact on their services. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience.

We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio. Come join us.

About us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance. 

Apply for this Job

* Required

  
  


Twilio is proud to be an equal opportunity employer

Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accomodations@twilio.com

 

USA - Self-Identification of Demographic Information

Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender, race and ethnicity, sexual orientation, gender identity, and veteran status. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

Your responses to this survey will also help Twilio live up to our commitment to build inclusive teams that reflect the communities we serve. Responding is completely optional and voluntary and does not affect your standing as a candidate.  Whatever your decision, it will not be used for the purposes of any employment decision. However, we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment. Any information you do provide is anonymized and stored separately from your application in a confidential file, and the information cannot be viewed by your interview team or hiring manager at any time.

We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

Voluntary Self-Identification of Gender



Voluntary Self-Identification of Race/Ethnicity








Voluntary Self-Identification of Veteran Status



Voluntary Self-Identification of Gender Identity





Voluntary Self-Identification of Sexual Orientation