Twilio is growing rapidly and seeking to hire a Category Manager for the Strategic Sourcing team in India. This person will help drive key projects in the Marketing services category.


Twilio is looking for a strong individual contributor with 3+ yrs experience in Marketing procurement, specifically in the Marketing category.

With a strong sourcing background, you are a lead negotiator and you have demonstrable experience in delivering savings and value. The Category Manager will source suppliers with a specific dollar threshold to support the Category while leveraging various tools and following the Twilio procurement process.


  • Minimum 5-7 years experience in roles in Procurement
  • 3+ year independently leading data driven negotiations and RFXs, specifically related to Marketing category
  • Bachelor’s degree in Business, Finance, Supply Chain, Tech, Legal, Engineering, Marketing or related discipline or equivalent work experience
  • Demonstrable negotiations experience negotiating contract commercial terms in Marketing categories including; (client facing events - virtual or live, lead generation campaigns, content marketing, digital and traditional media, PR) preferably in the Business-to-Business or IT space.
  • Exceptional ability to redline/identify key ‘risky’ commercial and legal contract clauses and knowledge of utilizing different legal documents (MSA’s, Order forms, SOW’s). Ability to understand general Privacy and Security concerns
  • An analytical mindset, able to make sound business decisions and have a strong aptitude in Excel pivot tables provide data driven insights
  • A positive ‘can-do,’ service attitude, proactive, able to move fast and make well thought out decisions
  • An exceptional communicator (written and verbal).
  • Team player with a history of creating strong relationships with customers and business partners
  • Experience using JIRA, Coupa, and Oracle is a plus


As a Category Manager, you will live the Twilio Magic values:

  • BE BOLD: Using the Standard Operating Procedure (SOP) for Marketing sourcing you will lead negotiations/ RFX/ RFQs for the Marketing category for thresholds defined delivering savings and mitigating risk.
  • BE AN OWNER: Work closely with the Senior Sourcing manager to provide value to the business; deliver within the defined SLA’s, provide regular status reporting and operational metrics. Determine appropriate RFX sourcing events, contract structures and negotiate all commercial aspects of Marketing contracts
  • WRITE IT DOWN: Utilize ROI, TCO analysis to develop data driven analysis identifying opportunities to gain leverage in deals or negotiations
  • WEAR THE CUSTOMER’S SHOES: Advise/assist internal customers regarding procurement process and associated procurement workflows for PR’s, PO’s and contracts. Stay updated in latest Marketing services trends as the industry evolves
  • EMPOWER OTHERS: Collaborate closely with partner teams like; AP, Legal, Sourcing, Finance, etc. ensuring negotiations are in line with compliance process and budgets
  • DON’T SETTLE: As an agile, fast growing company you should be able to manage ambiguity in this dynamic environment


The Strategic Sourcing and Procurement Function is responsible for executing procurement and supplier management to serve Twilio’s business. As Twilio grows, we are creating a team in India to help manage our Strategic Sourcing and procurement needs for our internal customers. This team will help us to establish great commercial terms, protect risk and leverage our purchasing power with suppliers.


Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


This position will be based in our Bangalore office

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.


Apply for this Job

* Required


International - Self-Identification of Demographic Information

Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

Your responses to this survey will also help Twilio live up to our commitment to build inclusive teams that reflect the communities we serve. Responding is completely optional and voluntary and does not affect your standing as a candidate.  Whatever your decision, it will not be used for the purposes of any employment decision. However, we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment. Any information you do provide is anonymized and stored separately from your application in a confidential file, and the information cannot be viewed by your interview team or hiring manager at any time.

We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

Voluntary Self-Identification of Gender