Because you belong at Twilio

The Who, What, Where and Why

Twilio is a cloud communications company that has redefined the customer engagement journey. As a crucial member of the team, you will be responsible for understanding our products, customers, market alternatives, and industry trends to optimize Twilio’s voice connectivity provider portfolio in LATAM. Reporting to the Senior Director Business Development for Twilio, this is a critical position with an incredible opportunity to have an impact on Twilio's success.


Twilio is looking for an experienced Carrier Business Manager who lives the Twilio Magic and has a proven track record of driving results.

You have:

  • A customer obsessed mentality.
  • An understanding of the wholesale telecommunication space, especially international trends and new developments within the Voice industry, ideally based on +5 years of meaningful experience.
  • Good understanding of international and domestic voice connectivity options in top LATAM countries.
  • Track record of negotiating and closing multiple international Telco services agreements.
  • A data-driven mentality with strong analytical and research skills.
  • Commercial acuity to spot opportunities, create a plan and deliver positive outcomes.
  • Strong communication, story-telling, writing, content-creation and presentation skills.
  • Ability to create and communicate certainty to internal and external decision makers.
  • Masters degree, MBA and consulting experience are a plus.
  • Knowledge around phone numbers and regulatory landscape is a plus.


As a Carrier Business Manager, you will live the Twilio Magic values:

  • BE AN OWNER: Lead the sourcing options for voice services internationally.
  • WRITE IT DOWN: Create metrics, trackers, dashboards and other tools to supervise, measure and improve provider performance.
  • DRAW THE OWL: Continuously analyze top APAC markets, service providers, customers and competitors and find creative new ways to improve Twilio’s voice service quality and competitiveness.
  • BE BOLD: Build strong relationships and drive Twilio voice business with carriers.
  • WEAR THE CUSTOMER’S SHOES: Deep dive to understand customer pain points around voice services and relentlessly look for ways to resolve them.
  • RUTHLESSLY PRIORITIZE: Be able to handle conflicting priorities from the various senior partners and execute each committed goal/task well.
  • DON’T SETTLE: Always iterate and improve Twilio’s voice connectivity options in the region.


Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


We would love to have you positioned in Bogota or Sao Paolo. While this position can mean working remote, you will still enjoy our incredible perks: monthly Kindle book reimbursement, monthly gym reimbursement, monthly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

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We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

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