Because you belong at Twilio

The Who, What, Why and Where

Twilio is looking for a Salesforce Administrator to join the Sales Operations team. This role is ideal for someone with a solid understanding of the platform. The role offers an opportunity for individuals looking to take the next step in their career and get more exposure into the operational processes that drive systems designs.

This role will report into the Sales System Manager and will be based out of Bangalore. 


We are looking for someone who lives the Twilio Magic and is interested in developing project management skills while also building and designing solutions for the platform! You take initiative to learn and complete tasks on your own while also collaborating with teammates for large scale projects! You are a results-oriented individual who is motivated to seek sophisticated problems, has a "can do" attitude, and is comfortable asking questions.

  • 3+ years of experience with implementation (design, configuration, deployment)
  • Demonstrated ability to understand business needs and translate requirements into technical solutions
  • Salesforce Certified Administrator and Developer with knowledge on configuration best practices
  • Comprehensive experience on debugging and solving problems in Salesforce, 
  • 1+ year of experience designing or developing on Salesforce (Apex)
  • Experience working with and managing large data sets and developing Lightning Components in Salesforce Lightning
  • Industry experience in automating, auditing large volumes of data and in designing effective UX/UI
  • Flexible to work with Shift Options 


This individual will get to know our unique business processes and how to build and maintain the systems that power them. In this role, one will be responsible for improving our platform and ensuring data excellence across the organization. This role will challenge creative thinking about how to reshape existing processes to become more efficient and the work will be integral to supporting impactful programs managed by the team (Voice of Sales, Quote to Cash) to contribute to the success of the sales team and support Twilio’s fast growth.  

As a Salesforce Administrator, you will live the Twilio Magic values:

  • BE AN OWNER: Assist project managers in various work streams on and work on data management in, other business systems, including auditing and resolving data integrity at a large scale
  • DRAW THE OWL: Work with program managers and partners to uncover process gaps and develop elegant solutions
  • DON'T SETTLE: Understand and fix existing system problems on a daily basis
  • RUTHLESSLY PRIORITIZE: Continually evaluate and identify gaps in our existing codebase to develop solutions for increased extensibility.


The Sales Operations team is essential for the success and scalability of our sales organization and its supporting teams. We are the custodians of the systems, processes, and data that powers the day-to-day interactions across the sales organization and lay the groundwork for future initiatives.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


This position will be located in RMZ Ecoworld office in Bangalore. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

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We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

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