Because you belong at Twilio

The Who, What, Why and Where

At Twilio, our mission is to power the future of communications. We believe that communications should be a part of every product experience. The Elastic SIP Trunking product mission is to be the SIP Trunking cloud provider, trusted and loved by telecommunications engineers & CIOs. We’re seeking a talented product leader to define and execute against this giant vision to be part of the journey to fuel the future of communications.

Twilio is looking for a talented, passionate and experienced product manager to join the Elastic SIP Trunking team. As a product manager in this group you will be responsible for building the core Elastic SIP Trunking features, managing and maintaining product requirements, working closely with our engineering teams and cross functional business units to deliver the vision of the future.  

Who?

Twilio is looking for a product manager with a demonstrated track record of identifying customer needs, setting vision, driving execution, and launching high value products. 

  • You have 3+ years experience as a Product Manager for a technology company.  
  • Excellent communication skills, both written and oral. You can tailor your message based on the audience.
  • You have experience shipping products in a fast-paced environment, overcoming obstacles and delivering customer value
  • You have experience leading cross functional teams and know how to get the best out of your team
  • You are data driven with strong analytical skills
  • You have experience in the telecom industry and software development (both are a plus). We are looking for someone with a technical bent to communicate with our engineers as well as our SIP trunking focused customers.

What?

As a Product Manager on the Elastic SIP Trunking team, you will live the Twilio Magic values:

BE AN OWNER: Own the long-term product vision for the Twilio Video Media Services (video media server, video recordings, and video streaming). Represent your product roadmap and business metrics to Twilio’s executives, customers, and to product teams across the company

WEAR THE CUSTOMER’S SHOES: Spend time with customers to deeply understand the problems they are trying to solve and help them to be successful. Discover market opportunities by deeply understanding customer needs and leveraging market trends

RUTHLESSLY PRIORITIZE: Prioritize your backlog to ensure you are always delivering the highest value features. Manage project plans for on-time development and release. Ensure that engineering is working on the right things at the right time.

DRAW THE OWL: Work closely with engineers on product solutions by iterating on API mocks, UI wireframes, and whiteboarding technical implementations. Work with your teams to evolve existing services and define new ones. Craft the developer experience.

WRITE IT DOWN: Demonstrate excellent verbal and written communication - ensure that complex ideas, thoughts, and vision can be communicated simply and effectively. Deliver product requirements documentation, developer facing documentation and marketing documentation. 

Why?

Voice and Video is one of the largest business units at Twilio with three market leading products. We are at the forefront of innovation in the real-time communications industry powering solutions at thousands of companies such as Uber, Comcast, Morgan Stanley and Netflix. Come help up continue to build the most innovative developer platform solving varied customer engagement use cases.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

This position will be located in our Denver office, although working remotely is also an option. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

 

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 

Salary:

Denver/Boulder Metro:

Salary Range: $109824 - $151,008

Rest of Colorado: 

Salary Range: $96,096 - $132,132

Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks

 

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Twilio is proud to be an equal opportunity employer

Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accomodations@twilio.com

 

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender, race and ethnicity, sexual orientation, gender identity, and veteran status. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

Your responses to this survey will also help Twilio live up to our commitment to build inclusive teams that reflect the communities we serve. Responding is completely optional and voluntary and does not affect your standing as a candidate.  Whatever your decision, it will not be used for the purposes of any employment decision. However, we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment. Any information you do provide is anonymized and stored separately from your application in a confidential file, and the information cannot be viewed by your interview team or hiring manager at any time.

We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

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