Because you belong at Twilio

The Who, What, Why and Where

Twilio’s Partner Practice Development Content Writers distill Twilio’s products & documentation into engaging learning content for our largest and most innovative Consulting and Resell Partners.

In the spirit of building strong Twilio Practices within each and every Twilio Partner, the Partner Practice Development team is seeking a Senior Content Writer to deliver training and learning content in support of our Partners. This role will create written, video and interactive content on how to create solutions with Twilio Products and related services.

Who?

We are looking for a Senior Technical Content Writer to produce written content for our Partners. You may be a match if :

  • You thrive from the bits of technical writing outside of pen and paper - figuring out the value and importance of concepts, why it matters for the end user and how best to present it.
  • You have experience with programming, APIs, development and cloud technologies, preferably Node.js or React
  • You enjoy bringing challenging, complex, and detailed concepts to a wide variety of audiences while avoiding jargon.
  • You avoid reinventing the wheel by knowing when to locate & repurpose and when to start from scratch
  • You have 5 years of relevant experience, such as product documentation, online publishing, or educational materials..

What?

As a Senior Technical Content Writer, we expect you will:

Communicate Effectively, you will be asked to produce content for a variety of end users, from product documentation for front-line engineers to program briefs intended for executives. 

Build with empathy, Twilio ships products and programs that delight our Partners. You are expected to know your Partners and walk in their shoes. 

Be an Owner, we expect every Twilio employee to operate in their role without explicit instructions. You will be handed incredible autonomy to forge your path and define the future of high-quality content creation within the company. 

Prioritize Ruthlessly, each and every product and program will benefit from clearer communication and writing. Every request is the highest priority. 

Collaborate Effectively,  content written in isolation is doomed to fail. We expect all content creators at Twilio to operate and iterate within their teams, continuously fostering feedback, guidance, and ideas on how to communicate more effectively

Why?

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

This is a remote position and will report into the Manager, Partner Training & Certification COE. All around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

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