Because you belong at Twilio.

The Who, What, Why and Where

Twilio is growing rapidly and seeking a Staff Software Engineer, Identity and Access Management to be a lead technologist in proactively preparing for rising regulatory policies and rethinking user privacy in the age of cloud applications and distributed systems. Data privacy and compliance is becoming more important to customers, consumers, and governments. We must evolve Twilio’s access management posture over the next several years: (1) internally to enhance employee access controls to meet the legal requirements of regulated industries and in key jurisdictions and (2) externally so customers can administer user access in order to meet their governance, customer, and jurisdictional requirements. Solving both are important to fulfill Twilio’s aspirations to become a more data-centric platform. The person in this role will address data protection and access by developing solutions in Identity Governance and Administration, Access Compliance and Policy Analytics. Reporting to the Director of Information Policy Management, this position is critical in helping Twilio solve challenges caused by a wave of data proliferation and fragmentation and gain control and visibility into sensitive and distributed data. 

Who?

Twilio is looking for an IAM Engineer who lives the Twilio Magic and has a demonstrated track record of delivering large scale service with terrific quality. They also have:

  • 5 years of experience building Identity and Access Management solutions.
  • Extensive knowledge of identity and access management (IAM) concepts, such as authentication, authorization, RBAC/ABAC, account lifecycle, least privilege, etc.
  • Good grasp of application security concepts and data platforms.
  • Strong programming experience in Java, Golang, Python or other languages.
  • Experience working with SQL and NoSQL databases.
  • Knowledge and understanding of APIs and familiarity with web services integration.
  • Ability to influence and communicate effectively with team members and business partners.

What?

As an IAM expert, you will help make being compliant and privacy-first the easy thing to do across Twilio’s portfolio of customer-facing products and internal services. You will live the Twilio Magic values:

  • WRITE IT DOWN: Develop and implement a data-handinging service on a cloud platform, providing data security and access control as a service -- features include integrating with a set of APIs and tools for cataloging data, interrogating an engine for attribute based access control, and auditing and reporting.
  • DRAW THE OWL: Identify, advise, investigate, and mitigate privacy exposures and risks in customer-facing products and internal/shared services. Your privacy and compliance knowledge, along with proven engineering skills, will serve as the technical foundation and advocate for privacy and data-access decisions across the enterprise.
  • BE AN OWNER & BE BOLD: Achieve Compliance-as-a-Service by driving adoption of standards and proven data protection mechanisms across BUs and extend to data collection, in-flight and post-flight processing, storage, and transfer processes. Utilize and advance continuous integration and deployment frameworks. Seek complex data issues and perform root cause analysis.
  • EMPOWER OTHERS: Provide product teams with the guidance and best practices to help protect user data and privacy and mitigate risk by leveraging shared data and security services. Collaborate with architecture and engineering leads to ensure quality solutions are implemented and engineering standard methodologies adhered to.
  • NO SHENANIGANS: Drive code and architecture reviews as well as owning data protection risks associated with key production systems. Work across teams to resolve operational and performance issues.

Why?

The Information Policy Management team is central to Twilio's continued growth. We focus on building both the user-facing features and internal services that provide our user choices around their data, build trust by managing data risks, advance data privacy and security, and enable our business by unlocking revenue opportunities. We work closely with senior leadership and product teams to ensure consumer privacy and data protection through differentiated products and services, standards in engineering, policy, and transparent communications.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

Twilio has a distributed and remote-friendly office structure, thus the location of this position will be flexible. You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

 
 
In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well.
 
Salary:
Denver/Boulder Metro:
Tier 4 base salary range: $132,928 - $182,776
 
Rest of Colorado:
Tier 5 base salary range: $116,312 - $159,929
 
Additionally, this role is eligible to participate in Twilio's equity plan.
 
An overview of Twilio’s benefits offered is listed below:
Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars. At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:
 
Healthcare Insurance and Leave
  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one
Financial Benefits
  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match
Reimbursement Programs & Stipends
  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks

 

Apply for this Job

* Required

  
  


Twilio is proud to be an equal opportunity employer

Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodation@twilio.com

 

USA - Self-Identification of Demographic Information

Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender, race and ethnicity, sexual orientation, gender identity, and veteran status. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

Your responses to this survey will also help Twilio live up to our commitment to build inclusive teams that reflect the communities we serve. Responding is completely optional and voluntary and does not affect your standing as a candidate.  Whatever your decision, it will not be used for the purposes of any employment decision. However, we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment. Any information you do provide is anonymized and stored separately from your application in a confidential file, and the information cannot be viewed by your interview team or hiring manager at any time.

We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

Voluntary Self-Identification of Gender



Voluntary Self-Identification of Race/Ethnicity








Voluntary Self-Identification of Veteran Status



Voluntary Self-Identification of Gender Identity





Voluntary Self-Identification of Sexual Orientation