Twilio Flex/Contact Center Sales Specialist - Brazil/LATAM

Because you belong at Twilio

Twilio Flex is a fast growing area of Twilio’s global business.  With Twilio Flex as their programmable contact center platform, Twilio customers around the globe are quickly developing highly tailored, contact center experiences for their customers, agents, and supervisors on a “cloud always” platform, with true omnichannel capabilities and at scale!  If you are a contact center expert wanting to be part of a team that is revolutionizing the way contact centers think about technology, are customer obsessed, and are an evangelist at heart, we want you to consider joining us!

Who?

Twilio is looking for a Contact Center Specialty Sales Specialist to support and manage high value Call Center prospects/customers in the Brazil/LATAM region.  This is an overlay sales role and the candidate will own the fast growing contact center business in the region, and help source new opportunities for a fundamentally better way to meet the needs of customer care organizations. Responsibilities will include supporting the AE community in Brazil as their contact center domain and subject matter expert, execution of GTM motions and sales playbooks, establishing a feedback loop to the broader GTM leadership team, and supporting deals through the entire sales cycle.   

We are looking for proven Sales Executives to focus on contact centers and looking to grow their career in the fast-growing cloud, cloud contact market.

  • The ideal candidate has at least 5+ years of experience selling into Mid-Market and or Enterprise Call Centers, with a deep understanding of the contact center sales motion and constituents, and a proven track record of success.  
  • We have a full lead pipeline driven by our self-service product and a sales development team creating highly qualified leads for the sales team. You will be responsible for driving these leads through the entire sales cycle to close, employing a solution-oriented sales methodology with a focus on use cases spanning omni-channel communications.
  • You'll be working with global 2,000 and large to medium sized customers across all verticals to understand their business and technical requirements, understand the capabilities of Twilio’s communications API platform so that together you can design a next generation solution for their specific use case needs while adopting Twilio's cloud communication services.
  • Our customers are VP of Customer Experience, Care and Service, VP of Omni-channel and Digital Strategy, Product Managers, Application owners, VP’s of Innovation. You must be capable of communicating at all levels of the customer organization to developers, managers, and executives of any organization.

What?

We get many highly-qualified prospects every day from corporations already interested in using our platform. Prospects come in via phone, email, and our self-service product. You will employ a solution selling methodology to drive these leads through a high-velocity pipeline.

  • BE AN OWNER: You know how to take ownership, operate autonomously, and have a strong bias for action
  • RUTHLESSLY PRIORITIZE: Execute against all phases of your pipeline, progressing deals through the sales cycle towards closing business.
  • WEAR THE CUSTOMERS SHOES: You understand the cloud computing/communications business model and enjoy selling to a technical audience and building mutual trust.
  • WRITE IT DOWN: Experience creating pricing proposals, negotiating terms, and managing the contract process.
  • Work with Marketing and Demand Gen teams to grow pipeline.
  • You have a track record of personally selling and closing complex technical solutions to enterprises and software companies in excess of $100k.
  • You embrace a solution-oriented approach to selling, ensuring your customers receive value from the products they buy from you.
  • World-class interpersonal and communication skills. You have the ability to effortlessly make complex contractual, technical, and financial details sounds simple.
  • Ideally, you have prior experience successfully selling in an overlay sales model and can drive cross functional teams to support your sales efforts.
  • Previous experience in the cloud or enterprise software space.

Why?

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. The Global Sales team plays an integral role in building out our customer base and bringing Twilio to developers, non-profits and enterprise to make an impact on their services. Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

 

 

 

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