Because you belong at Twilio 

The Who, What, Where and Why

Twilio is growing rapidly and seeking an Executive Assistant to support our VP of Solutions Engineering and VP of IoT. Your role will provide integral support to this executive and their team to help them stay on track with our company priorities. You will be a key player in making Twilio successful through your skilled management of their calendar, programs support, and by providing assistance to the Solutions Engineering & IoT leadership team. Additionally, you will act as an internal resource for team related initiatives and help us live up to our company value of progress over perfection.

Who? 

Twilio is looking for an Executive Assistant who lives the Twilio Magic and has a demonstrated track record of providing proactive calendar support, juggling multiple deliverables with competing deadlines and taking effective action without knowing the full picture. They also have:

  • 5+ years of administrative support experience where you’ve been responsible for scheduling and coordinating logistics for meetings, conferences, and special events (onsite & offsite), including ongoing department meetings and events.
  • Interest and ability to learn about Twilio’s business and customers. 
  • Ability to make good decisions in a fast-paced environment with changing priorities.
  • High level of integrity and discretion in handling confidential information.
  • Ability to balance the needs of multiple senior leaders and longer-term projects.
  • High attention to detail and consistent follow up.  
  • Flexibility to be available beyond normal office hours and support remote work and travel schedules. 
  • Proficiency with Mac and the Google suite of business programs, especially Google calendar, mail, drive, docs and sheets.

What? 

As an Executive Assistant, you will live the Twilio Magic values while executing on a variety of deliverables that may be short- or long-term and could land anywhere on the spectrum between tactical and strategic.  

  • BE AN OWNER: Complete a variety of everyday tasks under the direction of the VP, Solutions Engineering & VP IoT, but not limited to, managing complex and busy calendars, booking travel, and being a general deputy of time. File regular expense reports.
  • WRITE IT DOWN & BE BOLD: Project manage ongoing initiatives via meeting management, document organization, and both email and in-person follow ups. Partner with cross functional leaders to ensure successful project completion.
  • BE INCLUSIVE & EMPOWER OTHERS: Work closely with the staff on initiatives to include team engagement, professional development, and career growth. 
  • DRAW THE OWL: Organize offsites, happy hours and team building events for the Field Engineering  & IoT teams and brainstorm new initiatives to improve upon employee morale.
  • WRITE IT DOWN: Manage the organization of internal documentation and flow of communications to the Field Engineering & IoT teams.
  • RUTHLESSLY PRIORITIZE:  Manage multiple complex calendars; understand executives’ priorities in order to effectively address meeting requests.

Why?

The Solutions Engineering & IoT teams are critical to Twilio’s continued revenue growth and play a crucial role in the success of sales at Twilio. Bringing new customers on board to our platform requires excellent understanding and communication and close partnership with the Sales team. 

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where? 

This position will be located in our San Francisco office. We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

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Twilio is proud to be an equal opportunity employer

Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender, race and ethnicity, sexual orientation, gender identity, and veteran status. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

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We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

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