Because you belong at Twilio.

The Who, What, Why and Where

Twilio's Platform Engineering team is responsible for building the core compute, communications, and deployment systems used across all engineering teams at Twilio. We build the tools and platforms that allow Twilio Engineering teams to focus on their area of expertise, from the Twilio Console and Edge API down to the Voice, Video, and IoT core.

As Twilio continues its journey to empower our customers to build any communications experience across any channel, the Platform Engineering team ensures we can scale as the business grows. As stewards for how Twilio engineers run their applications, we sit at the intersection of application engineering, architecture, design, and operations -- the decisions we make and tools we build have a lasting impact on how Twilio's services delight our customers.

Who?

Twilio is looking for a Senior Engineering Manager to drive the development of our internal compute platform as part of the Platform Engineering team in the United States. You may be a fit if:

  • You are a software engineering leader that is passionate, empathetic and loves to mentor. 
  • You have a strong product and architectural vision and a demonstrated ability to communicate, advocate, and execute on that vision
  • You have demonstrated experience leading teams, mentoring junior engineers, and teaching proven practices that help teams grow
  • You have software engineering leadership experience in a large-scale, enterprise environment, leading teams which build and operate mission-critical PaaS or SaaS products
  • You’re ready to join a remote-friendly, remote-first team, working across timezones in North America. 
  • You have in-depth, hands-on experience building platforms at scale for containerized workloads, particularly leveraging Kubernetes, including cluster provisioning, operations, workload optimization, and workflow orchestration
  • Bachelor’s Degree in CS or demonstrated equivalent experience 

What?

As a Senior Engineering Manager, you will live the Twilio Magic values:

  • Be Inclusive & Empower Others: You will foster the growth of an inclusive, high-performing team. Outside your team, you will champion communities of practice, and can be an expert to lead and mentor when needed. How will you grow your team through teaching and nurturing welcoming, safe spaces where everyone can bring their authentic selves?
  • Be An Owner & Be Bold: You will be the technical lead responsible and accountable for the well-being, delivery, and growth within the team. How will you develop a culture of personal and team growth that encourages your team members to work together to achieve great outcomes?
  • No Shenanigans: Great technical leaders use good judgment. They are intellectually honest, transparent, and work together with others by fostering an authentic, inclusive environment. How will you serve as a model for fair decision-making within and beyond your team?
  • Wear The Customer’s Shoes: Your team will ship great platform features that delight your customers. You will get to know your customers and walk in their shoes. How will you listen to your customers’ challenges, identify opportunities, craft solutions, and deliver the right value at the right time?
  • Write It Down: You will communicate effectively to executives, to your peers, and internally among your team. Are you able to distill complex thoughts and concepts simply? Are you articulate and concise in written and verbal communication? Will you communicate with empathy and understanding even in stressful situations?
  • Draw The Owl: You’ll forge the vision for how containers and Kubernetes make an impact at Twilio. There’s no instruction book, it’s yours to write. You’ll figure it out, ship it, and iterate. You’ll invent the future, but you won’t wing it.

 Why?

Twilio is comprised of 150+ empowered autonomous engineering teams that are mini-startups each responsible for a piece of the larger Twilio puzzle. We serve the many teams that build a wide array of application shapes, sizes, and flavors for Twilio. Orchestration provides compute services that are a part of each and every Twilio request, API call, data access, and customer interaction. Containerization and Kubernetes are key to our short and long term vision to build a more resilient, flexible, and responsive engineering platform.

Twilio believes in the power of Platforms to create leverage and empower developers. Our internal platforms enable our own small teams of developers to accelerate their delivery by enabling them to focus on making world-class services that delight our customers. 

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

This position is located wherever you are in the United States of America: you’ll be a fully remote employee that works from home full-time. You’ll periodically travel to our HQ in San Francisco, CA; travel time is expected to be less than 10% -- after your initial onboarding, about a week of travel per quarter.

Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

 

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado.

Salary:

Denver/Boulder Metro:

$160,896 - $221,232

Rest of Colorado:

$140,784 - $193,578

Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks

 

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Twilio is proud to be an equal opportunity employer

Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodation@twilio.com

 

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender, race and ethnicity, sexual orientation, gender identity, and veteran status. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

Your responses to this survey will also help Twilio live up to our commitment to build inclusive teams that reflect the communities we serve. Responding is completely optional and voluntary and does not affect your standing as a candidate.  Whatever your decision, it will not be used for the purposes of any employment decision. However, we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment. Any information you do provide is anonymized and stored separately from your application in a confidential file, and the information cannot be viewed by your interview team or hiring manager at any time.

We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

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