The Who, What, Why And Where

Twilio is looking for a curious and action-oriented BI Analyst with a can do attitude. An ideal candidate will be technically strong, have a good business acumen and can communicate well with all levels of partners. He/she is a strategic thinker, proactive and creative in finding problems and solutions, leading projects and getting things done.

Who?

Twilio is looking for an BI Engineer who lives in Twilio Magic. They also have:

  • 7+ years of professional experience in analytics and data science or similar fields, in a fast paced industry and 2+ years of people management experience.
  • Ability to think strategically and initiate, refine and complete projects proactively with minimal guidance and to supervise junior BI analysts with their projects.
  • Expert level knowledge in SQL and relational and multidimensional database schemas and designs.
  • Strong in python (e.g. pandas, numpy, scikit-learn) or R for data manipulation and analysis.
  • Strong in advanced analytics and machine learning, such as predictive analytics, regression, hypothesis testing, causal analysis.
  • Experience in BI tool architectures, functions and features.
  • Familiar with Tableau and Looker (LookML) including cloud server management, user access management, site and group management.
  • Experience with data warehousing and/or ETL processes, and distributed computing (Hive/Presto) and Snowflake.
  • Experience with compliance, audit, user access control process and data governance.
  • Demonstrated leadership and self-direction. Willingness to both teach others and learn new techniques.
  • Experience project management and Agile delivery methods.
  • Data Scientist/Analytics Background is a MUST.

What?

As a Staff BI Engineer, you will live the Twilio Magic values:

  • Draw the Owl and Be Bold: Proactively find improvement areas, develop solutions, drive execution and deliver value.
  • Wear the Customer’s Shoes: Be a true partner, understand real questions behind requests and solve the problem with the best method for the problem.
  • Be An owner and Write It Down: Motivated to do or achieve something because of one's own enthusiasm or interest, without needing pressure from others. Document knowledge to enable other analysts. Develop and document processes and make sure everyone complies.
  • Be Inclusive: Partner with business stakeholders and embedded analysts in different areas to help think through and plan the right solution for their problems.
  • Empower Others: Help create a data-driven culture within Twilio by enabling the teams to be self-sufficient around a single source of truth.

Why?

Business Intelligence team is a part of the centralized Enterprise Data & Business Intelligence team that provides leadership and analytics platforms to enable all analytics functions in the company as well as working on high priority projects to bring business impact from data analytics. 

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

This position will be located in our Denver office. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

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