Because you belong at Twilio.

The Who, What, Why and Where

Twilio is growing rapidly and seeking an Engineering Manager to be a leader in our Customer Lifecycle Engineering Group, where you will work with teams that develop features that impact all points in the customer lifecycle. These teams use the latest distributed systems programming techniques and technologies, including micro-services, Kubernetes, AWS cloud infrastructure and APIs. 

We are looking for a capable and empathetic engineering leader who is excited at the prospect of mentoring and growing software engineers, building strong team collaboration, and supporting and aligning the team to the business needs. 

Who?
As an Engineering Manager you will lead by guiding our front-end development team in tackling tough problems as we continue to push our technology forward. To take it to scale, you will oversee the front-end team of a complex distributed platform and will be concerned with availability, throughput, and latency by leveraging data to assess business performance and deliver actionable insights to improve efficiency and increase productivity. A successful candidate will be a self-starter, embody a growth mindset, collaborate effectively, be able to mentor junior engineers and operate highly resilient services.

Twilio is looking for a leader who lives the Twilio Magic and has the follow experience: 

  • 7+ years of relevant experience or equivalent combination of experience and education
  • 3+ years of relevant work experience in an engineering management role
  • Demonstrated experience leading inclusive teams, mentoring junior engineers, and teaching proven practices that help teams grow.
  • Communication skills that leverage empathy and compassion to build trust, resolve conflicts, and provide feedback to your team.
  •  Strong product and architectural vision and a demonstrated ability to collaborate, communicate, advocate, and execute on that vision.
  • Ability to oversee the design and operation of complex components and large-scale systems
  • Success at participating in cross-functional teams; naturally collaborative but decisive when needed
  • Track record in building and sustaining high-performance teams
  • Strong influential and persuasion skills to manage Right vs Right Now engineering decisions
  • Excellent written and oral communication skills enabling you to articulate complex, technical material to a non-technical audience
  • Ability to lead through change effectively

What?

As a Manager, Software Engineering, you will live the Twilio Magic values:

  • BE AN OWNER: Lead and grow a team of passionate engineers. Provide support and guidance that enables the team to self-organize and to achieve sustained high velocity and predictability.
  • EMPOWER OTHERS: Manage employee career development by providing coaching and mentoring to junior engineers while guiding senior contributors to maximize their potential. Provide continuous performance feedback, collaborate with employees on their objectives and provide a clear path for progression through personal development plans.
  • DON’T SETTLE: Institute development best practices to ensure the team produces high quality, well-architected and supportable code.
  • NO SHENANIGANS: Collaborate on roadmaps with Product Managers, Architects and other business stakeholders to ensure the team has clear direction and priorities.
  • WRITE IT DOWN & RUTHLESSLY PRIORITIZE: Work in conjunction with our Agile Program Management team in breaking down roadblocks as well as managing communications with stakeholders and dependent teams. Create a culture of continuous improvement through retrospection.
  • BE BOLD: As a member of the Engineering Management team, foster leadership principles and behaviors throughout the organization to groom the next generation of leaders.
  • BE INCLUSIVE: Act as an ambassador for Twilio, recruiting and motivating top talent.

Why?

The Customer Lifecycle team is central to Twilio's continued growth. We work closely with stakeholders and product teams to design and implement the infrastructure for all customer activities on our system. This includes everything from sign-up/sign-in to billing and account management.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

This position will have a remote start but will be located in our beautiful office at 1801 California St. in Denver, CO. You will enjoy our incredible perks: catered meals, snacks, game room, ergonomic desks, access to our building fitness center, monthly All Hands and more.

You will also be part of a company that believes in small teams for maximum impact; that strives to balance work and home life; that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, and can draw the owl and not be beholden to one playbook.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

 

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Twilio is proud to be an equal opportunity employer

Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodation@twilio.com

 

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender, race and ethnicity, sexual orientation, gender identity, and veteran status. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

Your responses to this survey will also help Twilio live up to our commitment to build inclusive teams that reflect the communities we serve. Responding is completely optional and voluntary and does not affect your standing as a candidate.  Whatever your decision, it will not be used for the purposes of any employment decision. However, we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment. Any information you do provide is anonymized and stored separately from your application in a confidential file, and the information cannot be viewed by your interview team or hiring manager at any time.

We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

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