Because you belong at Twilio

The Who, What, Why and Where

We’re looking for a Senior Director of Web to join the Twilio Brand leadership team and drive the company’s digital presence, web technology, and marketing strategy. You’ll report to the Head of Brand, from anywhere Twilio has an office.

You’ll build a team of leaders who contribute to the strategic vision of our digital properties. You’ll coach managers across Engineering, Product, and Design disciplines who manage strategic programs ranging from infrastructure & automation, to design systems, to content strategy, and product management across teams. You believe that building great things starts with building a diverse team.

You’ll define the strategy for how our digital presence drives the company’s Go to Market efforts forward. You’ll partner with heads of Sales, Marketing, and R&D business units to drive top of funnel interest and conversion.

You’ll build a center of product and digital excellence in Marketing for digital strategy, defining scalable & prioritized systems and processes that empower the hundreds of people internally at Twilio that depend on our web platforms to give them publishing and analytical superpowers. You’re excited by the idea of turning world-class experiences into business outcomes.


We’re looking for a senior leader who lives the Twilio Magic and has:

  • 12+ years experience in platform-oriented developer & technical marketing
  • 15+ years experience in product and engineering management
  • Managed a multi-disciplinary web team of 20 people or more
  • 7+ years experience managing Product & Engineering Directors in cross-functional product and user facing teams
  • 7+ years experience driving international expansion strategy on digital properties, aligning Sales, Marketing, and Product functions
  • Experience owning revenue and driving business outcomes across product and sales
  • You’re a developer. We believe a developer is anyone who solves problems with code. You’re excited by developer brands that solve hard engineering problems.


As the Senior Director of Web, you’ll live the Twilio Magic by:

  • Empowering and building the team that drives the strategy and builds the modern web platform the business relies on
  • Building process that enables the team to ruthlessly prioritize strategic impact
  • Getting up every morning to wear our customer’s shoes and bringing an owner’s mindset to building a well-oiled machine that drives revenue and unlocks the company’s  potential


We believe that code is creative. Twilio occupies a pretty magical place at the intersection of human communication and building. We’ve built a web team of technologists who believe that the work they do can help inspire the next generation of creativity & innovation. You’re a seasoned executive who understands how to drive global Go to Market strategy around the digital experiences we build.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well.


Denver/Boulder Metro:
$194,752 - $267,784

Rest of Colorado:
$182,580 - $251,047.50

Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars. At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave
Prescription Drug
Flexible Spending and Health Savings Accounts
Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits
Short and Long Term Disability Insurance
Life and Accidental Death & Dismemberment Insurance
401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends
$65 per month work-from-home stipend
Up to $50 per month for wellness expenses and activities
Up to $30 per month to use towards books/eBooks

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Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender, race and ethnicity, sexual orientation, gender identity, and veteran status. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

Your responses to this survey will also help Twilio live up to our commitment to build inclusive teams that reflect the communities we serve. Responding is completely optional and voluntary and does not affect your standing as a candidate.  Whatever your decision, it will not be used for the purposes of any employment decision. However, we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment. Any information you do provide is anonymized and stored separately from your application in a confidential file, and the information cannot be viewed by your interview team or hiring manager at any time.

We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

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