Because you belong at Twilio

The Who, What, Why and Where

Who?

As a Technical Lead (L5) in the Account Security team, you will lead our developers in the design and implementation phases of cloud-based distributed systems built to seamlessly scale to several million transactions per day. Not only will you be responsible for tackling some of the most complex and exciting technical problems in the industry, you will also be sharing your technical expertise with other engineers and leading them through an accelerated learning process. 

You are intrigued by the intersection of the cloud, telecommunications and security spaces, how to harness the power of SMS and voice to enable millions of consumers to securely sign up and sign in every day using the services from the global brands they trust. You enjoy the challenge of owning a mission critical service and engineering it to work reliably in any circumstance.

You are also passionate about collaborating with multiple R&D and product teams, crafting together microservices and APIs that developers around the world will leverage to deliver new applications. You have strong communication skills, and a belief that team output is more important than individual output. 

What?

  • BE AN OWNER: Take full end-to-end ownership of your services, from designing to operations and monitoring in production.
  • EMPOWER OTHERS: Provide a safe work environment that embraces failure as a way of learning and inspires our engineers to be inventive and motivated. 
  • NO SHENANIGANS: You always act in an honest, direct and transparent way and uphold our values.
  • WEAR THE CUSTOMER’S SHOES: Every minute of every day understand our customer needs and expectations from Twilio and align those with our strategies and plans.
  • WRITE IT DOWN: Evaluate opportunities, risk and technical strategies and provide key findings to internal stakeholders. 
  • RUTHLESSLY PRIORITIZE: Work in a fast paced environment. It is key for you to understand, document and define risks that drive and enhance the organization's ability to prioritize while informing the business of these priorities.
  • BE BOLD: Drive architecture and building systems for multiple orders of magnitude of growth. Every big idea starts small: push the envelope and keep raising the bar as  solving small problems can bring big results. Never settle and keep pushing yourself and the teams forward.
  • BE INCLUSIVE: Coach, mentor and inspire engineering teams by building and ensuring a safe and inclusive environment where all voices can be heard.
  • DRAW THE OWL: Influence teams to continuously be improving while supporting progressive ways to solve problems; adopt new technologies and strategies where applicable.
  • DON’T SETTLE: Always look for the next opportunity for Twilio to improve our quality, reliability and security to continuously earn our customers trust.  

Why?

Account Security Engineering is the founding team of our Bogota office. Our developers build the leading Authy multi-factor authentication app used by millions around the world. Every day we push the boundaries of web-scale service delivery, operating with utmost reliability the API services that secure the online presence of the biggest brands. We are passionate about crafting simple APIs that developers will love. 

By joining us you will have the opportunity to work with a team of bright and supportive professionals who will care about helping you on a successful career path.Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

This position will be located in either a remote location in Colombia or Brazil - or in our Bogota, Colombia office. With the latter, you will enjoy our perks: catered meals, snacks, monthly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

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