Because you belong at Twilio

The Who, What, Why and Where

At Twilio, our mission is to power the future of communications. With Twilio Conversations we enable companies to integrate omni-channel communications directly into their applications via simple cloud APIs and developer friendly SDKs. Conversations build personal connections with customers at scale on WhatsApp, SMS, MMS, and chat.

We are looking for an experienced Engineering Manager, who is passionate about building and leading the best engineering teams and shipping quality products. You will have a truly fantastic opportunity to support a world-class engineering team delivering a highly-available, globally-distributed, and bulletproof-resilient backend for Twilio’s conversational messaging.

Who?

We are looking for a versatile, enthusiastic leader who lives the Twilio Magic, comes with product thinking and customer focus eager to bring our cloud-hosted Software-as-a-Service API products to new heights. . 

You also have: 

  • A track record of leading engineering teams in software companies and coordinating initiatives across boundaries.
  • Ability to represent your customers’ perspectives. You plan for how they will be impacted by the new features you add to the Conversations stack, and you always work to enable their success.
  • A solid engineering background and possess hands-on knowledge with deploying, monitoring and troubleshooting large-scale services in production.
  • Passion for operational excellence and have the know-how to build an engineering organization that delivers it.
  • A fair knowledge of cloud security, data privacy aspects and compliance processes.
  • Strong ability to distill complex and ambiguous situations into actionable plans for your team.

What?

As an Engineering Manager, you will live the Twilio Magic values:

  • EMPOWER OTHERS & BE INCLUSIVE: Nurture your team. Hire great, diverse people, provide coaching, mentorship, manage their performance and career development.
  • BE AND OWNER & WRITE IT DOWN: Collaborate with Tech Leads, Product Managers and Architects: you will work on requirements, execution plans, define and track measurable goals for the team, and help guide our product roadmap.
  • WEAR CUSTOMER SHOES & BE BOLD: Ship great products. Release, deploy and maintain world-class software in accordance with Twilio's engineering practices.
  • DON’T SETTLE: Invest in operational maturity. Build trust and reliability in your products, review performance against service level objectives, address incidents, and prioritize improvements.

Why?

The services and APIs developed by the Messaging team are used by thousands of customers in production, both internal and external to Twilio. You will have an opportunity to challenge yourself and the team by building scalable and robust Conversational services in the world-class company for world-class customers. Our infrastructure powers aspects of Flex and works in concert with Programmable Messaging suite. Our multi-tenant services and APIs provide a solid platform for a variety of use-cases, including mobile workforce, customer support, personal advisors, healthcare, scaling from startup to enterprise solutions.

Where?

This position will be located in our beautiful and well-designed office at Veerenni 38 in Tallinn, though considering the world’s current circumstances will start as remote.

Around the world, Twilio offers great benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

 About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

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We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

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