Because you belong at Twilio

The Who, What, Why and Where

Twilio is growing rapidly and seeking Site Reliability Engineers to support the growth of our Data Platform team. We provide value primarily to internal Twilio teams so that they can build products for our customers. The SRE team will focus on automation, instrumentation and stability of our platforms aimed at ensuring Twilio products achieve the health and performance our customers deserve. We work heavily with Elasticsearch, Kafka, Kafka Connect, S3, MySQL and other data heavy services.

Who?

Twilio is looking for engineers with a demonstrated track record of maintaining and building large scale systems.

  • 8+ years SRE, Production or Systems Engineering experience
  • SME in at least one of Java, C, Scala, Go, Python
  • SME in scripting and deployment automation (ie. Puppet or Chef)
  • SME with Linux in a large scale deployment
  • SME with infrastructure and application instrumentation; defining and instrumenting SLOs and SLAs
  • Experience with Streaming and Big Data systems such as Kafka, HBase, Elasticsearch
  • Experience managing public cloud infrastructure
  • Strong communicator fluent in both written and verbal English
  • BS in CS, EE, CE, or related industry experience

What?

As an SRE, you will:

  • NEVER SETTLE: Leverage your engineering skills to dive into and prevent scaling or stability bottlenecks of our platform services.
  • BE BOLD and WRITE IT DOWN: Instrument, automate, and load test Twilio’s globally distributed, highly available products and services.
  • EMPOWER OTHERS: Partner with Platform Development teams to bring reliability into the dev cycle
  • WEAR THE CUSTOMER’S SHOES: Partner with Twilio’s product engineering teams to identify and instrument SLOs, and ultimately meet or exceed SLAs for Twilio customers
  • Travel required 10% of the time (if applicable) 

Why?

Twilio’s Data Platform team processes billions of records per day and handles data at the petabyte scale . We provide platforms for  internal teams to accelerate development and deliver products quickly. We also provide voice and message APIs and support for our external partners and enable innovative customer applications.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

While working remote, or at the Denver Twilio office, you will enjoy our incredible perks: monthly Kindle book reimbursement, monthly gym reimbursement, unlimited PTO and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

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