Because you belong at Twilio

The Who, What, Why and Where

Twilio is looking for an experienced engineering leader who will manage and grow a development team focused on providing the key pricing abstractions that power Twilio’s business. This team owns, builds, and operates the services that support all of Twilio’s pricing and sales strategies.


Twilio is looking for a leader who lives the Twilio Magic and has a demonstrated track record of building high performance teams.  They also have:

  • You are very comfortable influencing the technical direction of the team, and even able to roll up your sleeves and write a few lines of code or perform a code review. Yes hands on coding is key requirement for this job.
  • You have a track record of building and managing highly effective engineering teams.
  • You are passionate about operational excellence and have the know-how to build an engineering team that delivers it.
  • You are familiar with agile processes, continuous integration, and test automation.
  • You thrive on distilling complex and ambiguous situations into actionable plans.
  • You are passionate about ensuring the individual growth of each member of your team.
  • You represent your customers’ perspectives. You plan for how they will be impacted by the services you build, and you always work to enable their success.
  • You strongly believe that evolving a platform requires deep collaboration across functional engineering and product teams.
  • You believe in building a culture of learning and knowledge sharing across all teams.
  • You have a Bachelor’s degree in Computer Science or equivalent experience.


As a Software Engineering Manager, you will live the Twilio Magic values:

  • EMPOWER OTHERS - Help engineers grow through career development, coaching, and mentoring to assist them in maximizing their potential. You'll provide a clear path for progression through personal development plans, goal setting, performance evaluations, and collaboration with engineers on career objectives.
  • WRITE IT DOWN - Own, operate, and maintain your team’s services. Employ Agile methodologies to continuously deliver value to your stakeholders. Maintain a rotating on-call incident response and escalation process.
  • BE AN OWNER & BE BOLD - Collaborate on roadmaps with Product Managers, Tech Leads, and Architects to ensure the team has clear direction and priorities, and the status of those priorities are clearly communicated.
  • NO SHENANIGANS - Represent your team’s operational maturity to Twilio’s technology executives and to teams across the company with consistency and transparency
  • DRAW THE OWL - Act as an ambassador for Twilio, recruiting and motivating top talent.


The Customer experience via our Billing Console is the keystone of Twilio’s billing platform. The services developed and owned by this team are what enables our customers to stay engaged and updated of their product purchases, usage of Twilio products, Invoices as well as payment history.  You will be leading the team that will have a direct impact on our customer experience. In this role, you'll work with individuals from Sales, Finance, Product, Support and Engineering to ensure the success of our customers and their experience directly translates to the success of our Billing Platform.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


This position will be in our beautiful office at WeWork Iveagh Court, Block D Harcourt Road, Dublin 2. You will enjoy our incredible perks: Office snacks, order-in lunch, massages, Barista, frequent events, and speakeasy onsite, along with our monthly All Hands gatherings and more. 

You will also be part of a company that believes in small teams for maximum impact; that strives to balance work and home life; that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, and can draw the owl and not be beholden to one playbook.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

Your responses to this survey will also help Twilio live up to our commitment to build inclusive teams that reflect the communities we serve. Responding is completely optional and voluntary and does not affect your standing as a candidate.  Whatever your decision, it will not be used for the purposes of any employment decision. However, we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment. Any information you do provide is anonymized and stored separately from your application in a confidential file, and the information cannot be viewed by your interview team or hiring manager at any time.

We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

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