Because you belong at Twilio

The Who, What, Why and Where

Twilio is growing rapidly and seeking an entrepreneurial Solutions Architect with strong development and architecture experience for communications, contact center or customer engagement platforms to join our Professional Services team in Asia Pacific. Twilio’s Professional Services team work hand in hand with our largest and most innovative contact center customers' to lead technical workshops and onsite consultations.

Who?

  • You have significant experience with modern Web technologies including React and Node.js as well as REST API design on modern web stacks such as Node.js, PHP or Python
  • Your communication skills are strong and enjoy the challenge of understanding key customer requirements and articulating the correct solution to our customers. Technology consulting experience is a plus.
  • You can connect with a mix of business and technical audiences leading business requirement discussions, technical white boarding exercises, and coding sessions.
  • You are curious, collaborative, humble and are a Doer.   
  • You are business proficient in English. Mandarin language skills are a plus.

What?

As a Solutions Architect of the Professional Services APAC team you will:

  • Be part of a small and growing global team of Professional Services consultants working closely with developers from world class organizations to build next generation contact center applications.  
  • Work closely with Professional Services and Sales leadership to propose new or customize existing service packages for the region.
  • Go onsite with customers for 3 - 5 days to run Discovery and Development workshops writing code on top of Twilio platform.
  • During your engagements you will work with customers to understand their requirements and map those requirements to a Twilio solution.   
  • Create professional presentations and architecture specifications that you will present to customers.
  • On a daily basis you will have the opportunity to work closely with Twilio product and engineering teams to help shape the products and services that reach a huge market.
  • You will play a technology advisor role to enable our consulting partners, by supporting their engagements and delivering training and knowledge transfer sessions.
  • The role is based in Singapore and covers the APAC region with 30% to 50% traveling time.

Why?

Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.

With the launch of Flex, Twilio introduces a new type of platform for applications which has the potential to disrupt traditional monolithic application vendors in the same way API platforms disrupted traditional infrastructure services for communications, compute and payments.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio.

Where?

This position will be located in our beautiful office at 9 Straits View Marina One West Tower. You will enjoy our incredible perks: catered meals, snacks and drinks, ergonomic desks and regular team events and activities along with regular company and regional All Hands and more.  You will also be part of a company that believes in small teams for maximum impact; that strives to balance work and home life; that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, and can draw the owl and not be beholden to one playbook.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

 

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