Because you belong at Twilio.

The Who, What, Why and Where

Twilio’s exciting and exponential growth has presented us with a need to grow our IT Services team. The team is responsible for creating, implementing, and supporting the technology and systems our employees use daily. Twilio employees are presented with amazing challenges that we're solving as we achieve our mission to deliver the world's wanted communications, and IT Services is no exception. If you like to support IT projects from start to finish using big technologies at large scale, this is your opportunity.

Who?

Twilio is looking for an IT Services Support Specialist who lives the Twilio Magic to complement a service-oriented team of people who thrive on providing quick, efficient, world class IT support to our employee base.

  • BS degree in Computer Science, IT, related engineering discipline or equivalent years of experience 
  • 2-4 years experience supporting business technologies 
  • Passionate about technology and customer service
  • Comfortable in a heavy Apple ecosystem 
  • Excellent troubleshooting skills 
  • A great communicator whether through written text, verbal language, or interpretive dance 

What?

As an IT Support Specialist, you will live the Twilio Magic values:

  • WEAR THE CUSTOMER’S SHOES: Support employees’ needs and provide world-class service with empathy, knowledge-sharing, and timeliness
  • EMPOWER OTHERS: Support user access to IT systems, including user onboarding and offboarding processes
  • DRAW THE OWL: Perform ticket system triage and basic hardware, A/V, and user access troubleshooting
  • BE AN OWNER: Assist in hardware/software inventory management and asset tracking
  • WRITE IT DOWN: Assist in creating and maintaining documentation on IT Services policies, procedures and user support
  • BE BOLD: Assist with deploying IT solutions that will scale with our product adoption, employee count, and physical footprint 

Why?

Twilio’s exciting and exponential growth has presented us with a need to grow our IT Services team. The team is responsible for creating, implementing, and supporting the technology and systems our employees use daily. Twilio employees are presented with amazing challenges that we're solving as we achieve our mission to deliver the world's wanted communications, and IT Services is no exception. If you like to support IT projects from start to finish using big technologies at large scale, this is your opportunity.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio.

Where?

This position will be located in our beautiful office at WeWork c/o Twilio S.L, Paseo de la Castellana 77 in Madrid. You will enjoy our incredible perks: catered meals - lunches and dinner during All Hands, New Hire mingle breakfast, snacks, fresh fruit, frequent events, ergonomic desks, monthly All Hands and more. 

You will also be part of a company that believes in small teams for maximum impact; that strives to balance work and home life; that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, and can draw the owl and not be beholden to one playbook.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

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We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

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