Because you belong at Twilio

The Who, What, Why and Where

Who?

As a Principal Engineer at Twilio, you are empowered to create wonderful experiences for our customers, who are developers and builders. Leaders lead through influence, and the ability to implement at Twilio. We don't believe great design comes from architects designing in a corner alone.

You are excited when you release something that makes it easier for a developer to focus on the creative side of code.

You think about how your product will help the customer that spends $10s of millions with Twilio, and the customer who hasn't spent $1 yet.

You will own, create and operate REST APIs and infrastructure to support the world's largest brands. These services will transform the way people operate their business.

Your services will go from concept to sustained exponential growth in a very short period of time. You enjoy getting the MVP out the door, and you know that to take services to scale require developing a complex distributed platform and will be concerned with availability, throughput, latency and real-time responsiveness. 

Bachelor's degree in a computer science related field or equivalent experience is required.

What?

As a Principal Engineer you will be responsible for:

  • Driving architecture and building systems for multiple orders of magnitude of growth.
  • Take full end-to-end ownership of your services, from designing to operations and monitoring in production.
  • Have the opportunity to mentor and help grow engineers.
  • Tackling some of the world's most complex distributed system challenges, at an enormous scale, while maintaining a 99.999% of both API availability and success rate. There's no maintenance windows ever at Twilio.

Why?

Twilio’s mission is to fuel the future of communications. TaskRouter is at the heart of Twilio’s biggest and most complex customer deployments. This year it is Twilio’s fastest growing product, growing at least 1000%. From major enterprises like ING to multi-billion dollar software companies like Zillow, TaskRouter powers the core logic of their entire customer experience. We're looking for a strong Principal Engineer to join our team and help us rapidly scale the system to the next level while maintaining a highly available mission-critical service.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio.

Where?

This position is based out of our SF HQ office at 375 Beale Street in San Francisco! You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday dinners, monthly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

 

 

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