Because you belong at Twilio

The Who, What, Where and Why

The Chief of Staff will be the right hand executive to the COO to drive the customer facing operations of the company forward.  This is an amazing opportunity to run point on a wide range of critical activities including strategic planning, operational cadence, metrics, internal communications, and cross-functional projects.  You also will need to have the presence, judgment, and capability to represent the COO in any capacity internally or externally. A successful candidate will be viewed by the entire team as the key person behind the scenes making sure everything in Twilio go-to-market runs smoothly and efficiently.  You’re both in the trenches figuring out what is really happening in the business, and in the boardroom making sure that the decisions there incorporate that. Because of you, Twilio go-to-market is making better decisions and executing at a higher level than ever before, and the COO is more effective than ever.  You’re doing this because you want to make as broad an impact as possible, and you want to learn as much about the business as possible. Are you ready?


  • You’ve had an amazing set of work experiences for at least 10 years that prepared you for this role. (An MBA would also be nice).
  • Can quickly understand and can get to the right answer on almost any area of the business, especially go to market. You’ve probably been a star management consultant, sales or business ops leader, or something similar.  
  • You have enterprise software experience. 
  • Have the smarts to figure out a new business or area very quickly, no matter how complex.
  • Have been a leader wherever you go. You command the respect of a room no matter who is in it.  If people didn’t know your title, they might mistake you for the COO.  
  • You know how to run a meeting, keep things moving, and get the outcome required whether or not the COO is there.
  • Can build strong relationships with people at all levels of the company.  You’re equally adept working with a CEO or corporate strategy as you are grabbing a beer with a sales rep after work. People respect you and like you because you value them.
  • Know the numbers and details cold. And will make it your personal mission to make sure the COO does too.
  • Have a positive attitude and take feedback well.  And will tell the COO when there’s a problem, even if the problem is the COO.
  • Figure out what to do when there isn’t a lot of direction, and still deliver an amazing result 
  • Understand what’s going on in the front line of the business.  
  • Are willing to take on almost any project and drive it to success, whether or not you’ve done it before.
  • Love the Twilio values. Live the Twilio values. Embody the Twilio values.
  • You’re amazing with the numbers, and write great presentations and documents.  You don’t mind being asked to write or present. You definitely could write a better job description than this one.


  • Work with the COO to establish strategic priorities for every 12 month period, plus quarterly priorities
  • Work with leadership staff to align their actions and communications in support of agreed upon goals
  • Manage and coordinate high value / cross-functional initiatives and projects.  Drive research and execution in support of the COO.
  • Coordinate and drive effective cadence of functional operating meetings including Weekly Staff Meetings, All Hands, and Quarterly Business Reviews
  • Prepare key metrics and operational barometers for the COO to effectively operate the business
  • Advise key stakeholders on the communication strategy across our global teams as it pertains to our team goals and plans 
  • Be a central point of contact for the coordination of the COO activities and ensure preparation of relevant documents and briefing material
  • Develop a good understanding of current business issues and be able to provide timely advice to the COO
  • Facilitate, in partnership with the Sales Operations and Strategy, the development, coordination and communication of the go-to-market team’s short and long-term business strategies.  
  • Recommend, lead, and/or implement process improvement initiatives to continue driving quality improvement, efficiency, productivity improvement throughout the organization
  • Leverage internal partners both formally and informally to glean organizational insights; taking action where necessary to get ahead of issues before they rise to the COO's attention.
  • See patterns and trends out of seemingly disparate data points.
  • Analyze data of metrics to provide insight and recommendations to improve the organization’s effectiveness
  • Prepare written reports, communications, and other materials required by the COO


Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


This position will be located in our office at 375 Beale Street in San Francisco. You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Apply for this Job

* Required


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Twilio are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.