Because you belong at Twilio

The Who, What, Where and Why

Twilio is growing rapidly and we are seeking a Business Analyst to join our Business Development team to drive the best commercial outcome by constantly searching, testing and monitoring telecom suppliers. You work close with the routing team helping them to identify viable options to deliver International SMS via Twilio Super Network.


We are seeking a creative self-starter who is able to develop and own the framework for picking the right supplier out of hundreds, being enough tech savvy to understand the result of its quality tests, and being proficient in Excel to run daily reports to understand the result of the performed activity.

You are also:

  • Fluent in English, as you will be working on an international team where communication is key
  • Have at least 1-2 years of experience in a professional organization, ideally with experience working in a high-growth company or division, with cross-functional teams
  • Persistent in defending your point of view with a number of relevant arguments
  • Humble, flexible and willing to tackle the necessary hurdles to drive positive collaboration for meaningful business outcomes


As an Analyst on our Business Development team you will be:

  • Responsible for day-to-day operational cost outcome across the world
  • Highlight positive and negative variances in a cost structure developing separate processes to communicate those to proper stakeholders 
  • Working with account managers to advise on biggest cost changes and trends you capture
  • Responsible for dispute management during invoice reconciliation process


The Finance team is central to Twilio’s decision making process. We guide company investment decisions to maintain Twilio as the platform to fuel the future of communications.  As we scale we need to expand and deepen our forecasting capabilities and we need an individual who is passionate about innovating the way we forecast our future growth.

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice and video capabilities directly into their software applications. The Engineering team plays an integral role in building out the products that allow our developer community to meet their communication needs.

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We tackle hard problems and encourage development of your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.


This position will be located in our Tallinn, Estonia office.  Our perks include catered lunches, snacks, massages, social nights, on-boarding program in San Francisco and a fun supportive work environment. Twilio is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

About us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

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