Because you belong at Twilio

The Who, What, Where and Why

Twilio is looking for a strong leader with the capability to innovate, support, and manage HR Operations, Analytics, and HR systems (Workday) to support a growth culture that empowers Twilions in their work. This is a great role for someone with strong HR operations background and a desire and passion for building.  Our current amazing leader is taking on a new role for the broader Twilio organization and has been building out world class people processes. You will have an opportunity to continue that building process and evolve/mature what we do today. You’ll impact how we support our employees and the employee experience for all Twilions through easy access to information, proactive analytics that allow us to understand and enhance our ability to drive solutions to trends and opportunities, and ensuring that we’re able to provide the support needed for our employees around the globe. You and your team will support a strong People Leadership team with the tools and metrics to provide efficiencies for the HR Business Partners and data for HR and leadership effectiveness.


You have a deep background in human resources, with emphasis in operational excellence, project management, change management, process improvement and HR analytics; HRIS; policy administration; HR compliance; and delivering on a wide range of HR initiatives across an organization. Your experience reflects increasing responsibility in your role, working in a multi-national setting, and supporting a globally distributed workforce.

You also have:

  • Experience establishing HR processes and infrastructure in a high-growth organization, preferably in a high-tech industry.Driven leader with broad knowledge across HR operations, analytics, and the strategic management of Workday and other HR systems
  • Strong qualitative and quantitative analysis, standards development, HR metrics, and reporting, excellent problem-solving, critical thinking, deductive/inductive reasoning, and analytical skills, coupled with significant business and financial acumen
  • Ability to coordinate and project manage complex cross-functional initiatives given multiple competing priorities or perspectives
  • Strong oral and written communication skills, including executive level presentation skills with the ability to represent the People Team on cross functional projects and make recommendations to key executives.
  • Experience in the implementation and use of Workday and the full Google Office Suite
  • Collaborative HR Partner with the ability to work with the business and People Leadership Team to develop the most effective and professional delivery of these functions


You’ll lead the Center of Excellence for HR Operations, successfully developing and enhancing  the processes for an effective People Operations organization, delivering world class service to Twilions. Some details:

  • Direct, coordinate, and advise HR Ops-related activities, leveraging technology and automation to grow with scale
  • Identify and create HR process/procedural changes needed to achieve operational excellence. Collaboratively drive the formulation of corporate-wide HR policies, procedures, systems, and initiatives by recommending changes, process improvement, and change management techniques to ensure managers and employees are equipped to meet the organization’s business goals and mission
  • Understand business needs and create processes, policies, and workflows that are compliant, efficient, scale, and reflect Twilio Magic.
  • Serve as main HR compliance lead, ensuring compliance is woven into everyday operations.
  • Set direction and priorities for the HR Technology roadmap, in conjunction with the Sr. Manager of HR Technology. Coordinate HR and IT teams for updates and upgrades to products and systems and, when necessary, issue resolution
  • Helps ensure system workforce dashboard metrics and analytics meet the needs of the organization.  Interprets workforce analytics and prepares dashboards in support of the HR leadership team


The People Team is on a mission to hire the very best and to support a high-growth culture. You will have an impact on how we support our employees with the information for payroll, benefits, leaves of absence, and their experience working at Twilio. You and your team will support a strong People Leadership team with the tools and metrics to provide efficiencies for the HR Business Partners and data for HR leadership. 

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. With our high growth, you’ll have the opportunity to stretch and grow as we stretch and grow and can have a significant impact on our entire workforce. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.  


This position will be located in our beautiful office at 101 Spear Street in San Francisco. You will enjoy our incredible perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday Night dinners, monthly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate and enhance our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Apply for this Job

* Required


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Twilio are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.