Because you belong at Twilio

The Who, What, Why and Where

Twilio is seeking an Engineering Manager to lead the design, development and operation of our media services and edge for Programmable Voice. The Voice Media team owns, operates and scales media services and edge in a distributed production environment, employing Agile methodologies to continuously deliver value to customers. The team owns and operates the Carrier, SIP, Web and Mobile edge, intelligent media services such as Text-to-Speech, Speech-to-Text, plus Real Time Media Streams and Transcriptions.  You will collaborate with Product Managers, Architects, and Engineering leaders to define the roadmap for customer-facing media capabilities. 

Who?

Twilio is looking for a leader with a demonstrated track record leading engineering teams:

  • Experience leading teams of 5-20 engineers as an Engineering Manager.  You are first and foremost a people person with the ability to attract and motivate top talent.  You are curious, collaborative, humble and have empathy as a key trait.
  • Strategic thinker and thrive operating in broad scope, from conception through continuous operation of 24x7 services.  As a pragmatist, you are able to distill complex and ambiguous situations into actionable plans for your team.
  • Minimum 5 years hands-on experience developing backend services and distributed systems based on Java, C++ or .NET technologies in a production operations environment (AWS, Azure, GCE)
  • Ideally you have experience developing and operating media processing systems. You have an understanding of end-to-end network performance issues as they relate to media quality.
  • Highly desirable to have knowledge and experience working with signaling and media protocols (SIP/RTP/RTCP/SRTP/DTLS) with Voice and Video codecs (G.711/PCMU/PCMA, Opus, AMR-WB; VP8, H.264, etc).  You can compare and contrast them, explain performance and quality metrics, and their behavior under various conditions.  Exposure to WebRTC client and server implementations is a plus.
  • Strong IP networking background, as well as a general understanding of TCP/UDP, HTTP/REST, and WebSocket.
  • Master of agile processes, test automation, and continuous delivery pipelines.  Ideally you have completed formal Agile training and have managed a Scrum team.
  • Bachelor's or Master's degree in a computer science related field is a minimum requirement.

What?

As an Engineering Manager, you will:

  • Lead and grow a team of passionate engineers to deliver new capabilities with operational excellence.  Provide support and guidance that enables the team to self-organize and to achieve sustained high velocity and predictability.
  • Manage employee career development by providing coaching and mentoring to junior engineers while guiding senior contributors to maximize their potential.  Write performance evaluations, collaborate with employees on their objectives and provide a clear path for progression through personal development plans.
  • Own, operate and maintain your team’s services.  Employ Agile methodologies to continuously deliver value to customers.  Institute and maintain a rotating on-call incident escalation and response processes for the team.
  • Develop best practices to ensure the team produces high quality, well architected and supportable code.  Lead reviews of architecture design.
  • Collaborate on roadmaps with Product Managers, Architects and Tech Leads to ensure the team has clear direction and priorities.  Ensure there is cross-training and a healthy balance between features and technical debt. As the team’s Scrum Master, breakdown roadblocks as well as managing communications with stakeholders and dependent teams.
  • As a member of the Engineering Management team, foster leadership principles and behaviors throughout the organization to groom the next generation of leaders.
  • Act as an ambassador for Twilio, recruiting and motivating top talent.  
  • If you are not experienced in communications, don't worry, you will learn.  We are seeking leaders who have solved complex problems and have the aptitude to navigate uncharted waters.

Why?

Twilio’s Voice and Video business handles millions of calls every day, connecting callers, carriers, and companies across the globe. We solve complex problems at scale with next-generation telecommunications infrastructure. We craft APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding voice applications.

Twilio is a company that is empowering the world’s developers with modern communication to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

This position will be located in our office at 399 W El Camino Real in Mountain View. You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
 
Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Twilio are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.